Yasmin Lopez
Rowland Heights,CA
Summary
Created a positive guest experience that aligned with business goals.
Optimized service delivery during busy periods by refining seating procedures.
Maintained high standards of customer service while managing multiple tasks effectively.
Overview
19
19
years of professional experience
Work History
Host
Drago Centro
Los Angeles, CA
12.2023 - Current
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed dining room layout to maximize efficiency of staff members.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Performed light administrative duties such as filing documents and taking messages.
- Assisted servers in seating guests by escorting them to their tables.
- Greeted guests upon arrival and provided them with menus.
- Provided customers with accurate wait times and monitored waiting list.
- Answered telephone to provide dining information and take reservations.
Server/Bartender Assistant
Mels Drive Inn
Los Angeles, CA
12.2012 - 09.2022
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Sales Associate
JCPENNY
Los Angeles, CA
07.2011 - 12.2011
- Cleaning and organizing fixture
- The ability of handling cash raps
- Being a team player with the ability to negotiate and resolve customer needs
- Willing to accept responsibilities and deadlines
- Conducted inventories on a regular basis to track stock levels.
Sales Associate/ Sales lead
Victoria's Secrets
Los Angeles, CA
06.2008 - 07.2011
- Responsible for training and developing associates
- Provided outstanding customer service
- Responsible for cash register
- Responsible for night audit and closing procedure
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Developed promotional strategies to increase sales volume.
Maintenance
International Air & Hospitality Academy
WA
09.2010 - 04.2011
- Cleaning and organizing class rooms
- Removes trash in accordance with established procedures
Front Desk
Crown Plaza Hotel
Commerce, CA
08.2011 - 01.2012
- Self-motivated, with a strong sense of personal responsibility.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Cashier
Red Ribbon bakeshop
Los Angeles, CA
09.2007 - 06.2008
- Provided efficient and courteous customer service
- Responsible for handling the register
- Responsible for opening and closing procedures
Education
Professional Certification - Hospitality Management
International Air and Hospitality Academy
Vancouver, WA04.2011
Associates degree -
Pasadena City College
Pasadena, CA05.2009
Skills
- Fluent in Spanish with the ability of translating
- Excellent problem solving skills
- Proficient in Microsoft Word, and PowerPoint
- Telephone reception
- Adaptable to change
- Food allergy awareness
- Reservations
- Customer service
- Multitasking proficiency
- Reservation coordination
- Detail-oriented
- Sales strategies
References
Reference available upon request
Timeline
Host
Drago Centro
12.2023 - Current
Server/Bartender Assistant
Mels Drive Inn
12.2012 - 09.2022
Front Desk
Crown Plaza Hotel
08.2011 - 01.2012
Sales Associate
JCPENNY
07.2011 - 12.2011
Maintenance
International Air & Hospitality Academy
09.2010 - 04.2011
Sales Associate/ Sales lead
Victoria's Secrets
06.2008 - 07.2011
Cashier
Red Ribbon bakeshop
09.2007 - 06.2008
Associates degree -
Pasadena City College
Professional Certification - Hospitality Management
International Air and Hospitality Academy