Yasmin Villarreal
Summary
Dynamic professional with a proven track record at Toyota Motor North America, excelling in client relationship management and regulatory compliance. Adept at strategic leadership, I have enhanced service delivery and improved operational processes, driving efficiency and fostering collaboration across teams. Committed to developing others and achieving impactful results.
Overview
25
25
years of professional experience
Work History
Case Manager
Toyota Motor North America
07.2024 - Current
- Ensured compliance by maintaining accurate documentation in case management systems.
- Maintain accurate case notes, documentation, and compliance records in accordance with BEC policies and program requirements.
- Tracked deadlines and followed up on guests to facilitate timely service delivery.
- Communicated with clients and cross-functional teams to resolve issues, provide guidance, and connect individuals with appropriate resources.
- Monitored case status and prioritized workloads to enhance overall service efficiency.
- Collaborated with internal departments to improve client experience and streamline case management processes.
Operation Specialist
Apple
09.2021 - 10.2024
- Conducted training sessions for new staff on operating procedures, enhancing onboarding experience and support.
- Established effective communication channels between departments, improving collaboration and information flow.
- Analyzed existing operations and identified opportunities for process improvement.
- Ensured compliance with organizational policies and regulatory standards, minimizing operational risks.
Educator Specializing In 7th Grade Math
Gunn Jr High
07.2022 - 08.2023
- Designed data-driven plans that increased student engagement and performance in 7th-grade math.
- Enhanced test scores through tailored teaching methods, promoting inclusivity and supporting diverse learning needs.
- Built strong student connections via personalized feedback and interactive discussions.
- Collaborated with peers to boost district test scores, showcasing leadership in education.
Store Manager
American Eagle Outfitters
10.2011 - 09.2021
- Developed sales strategies that surpassed targets by 3%, contributing to increased store revenue.
- Led team to enhance morale and productivity by establishing clear goals and acknowledging achievements.
- Implemented data-driven schedules to meet dynamic business needs and ensure optimal staffing.
Assistant Manager
KFC/Taco Bell
01.2001 - 12.2010
- Led store to meet food cost targets, optimizing inventory and expenses for efficiency gains.
- Recognized for leadership, creating a respectful environment and investing in team growth.
- Developed team growth plans, fostering a positive work culture and motivated staff.
- Resolved conflicts and customer issues, enhancing satisfaction with proactive solutions.
Education
BACHELOR OF BUSINESS ADMINISTRATION -
Texas Wesleyan University
05-2022
Skills
- Care Coordination
- Risk Assessment
- Case Documentation
- Client Relationship Management
- Analytical Problem Solving
- Patient Advocacy
- Communicates Effectively
References
References available upon request
Languages
Spanish, Native
Timeline
Case Manager
Toyota Motor North America
07.2024 - Current
Educator Specializing In 7th Grade Math
Gunn Jr High
07.2022 - 08.2023
Operation Specialist
Apple
09.2021 - 10.2024
Store Manager
American Eagle Outfitters
10.2011 - 09.2021
Assistant Manager
KFC/Taco Bell
01.2001 - 12.2010
BACHELOR OF BUSINESS ADMINISTRATION -
Texas Wesleyan University