Yasmin A. Mohamed
Fairfax,VA
Summary
A highly organized and dynamic individual with 3+ years of experience in communications, and customer service. Also, able to develop solutions, manage workflows, and provide support to team members. Skilled in data analysis and mining, visualizations, as well as financial modeling and market research. Currently completing MS in Business Analytics, an accelerated full-time cohort program Strategic [Job Title] with extensive corporate experience developing and implementing innovative digital, internal and external communication strategies. Presents advanced writing, strategic planning and corporate communications skills. Committed to supporting company's initiatives and programs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Communications Specialist
Save Our Mothers
10.2019 - 01.2023
- Accomplishment: Successfully executed the organization's marketing strategy to strengthen the brand and bolster awareness, which resulted in a 50% growth in the donor base
- Implemented a comprehensive communication strategy for Save Our Mothers, focusing on attracting and retaining donors and raising awareness of the organization's mission and goals
- Championed the strategy of establishing a communication plan across social media channels and the organization's website, ensuring consistent messaging and brand identity
- Created, edited, and published compelling content across the organization's social media platforms to engage with the target audience and drive engagement
- Curated and distributed a monthly newsletter via email to donors, providing updates on the organization's progress, news, and facts about maternal health in southern Somalia
- Maintained accurate records of all donations and donors on a monthly basis.
Customer Service Representative
Whole Foods Market
12.2017 - 07.2019
- Accomplishment: Successfully recorded and submitted hundreds of catering orders in a customized company database with minimal training, demonstrating a quick grasp of complex systems and processes
- Cultivated strong relationships by providing exceptional customer service to customers, vendors, and team members
- Processed transactions in a Point-of-Sale (POS) system, ensuring accuracy and timeliness of payments
- Attentively addressed and resolved customer questions and concerns related to Amazon’s acquisition of Whole Foods
- Conducted detailed inventory audits, investigated discrepancies, and delivered comprehensive reports to management.
Education
Master of Science - Business
Southern New Hampshire University
11.2023
Bachelor of Science - Information Systems Operations Management
George Mason University
07.2021
Skills
- TECHNICAL SKILLS
- Analysis : Tableau:
- Data cleanup, calculated fields, data visualization, and dashboard creation
- Programming Language: SQL, Python: Pandas, NumPy, Matplotlib, Sklearn, Random Forest, R Studio, limited proficiency in Java
- Database: MS Access, MS SQL Server: Database backup, Point-in-time recovery
- Software: MS Word, Project, PowerPoint, SharePoint and Excel: Pivot Tables, Lookup Functions, Forecasting, and Optimization
- Email Marketing
- Social Media Management
- Media Communications
- Customer Service
- Problem-Solving
Certification
CompTIA Data+ ce Issued August 2023
● Certificates knowledge in data mining, manipulation, analyzing reporting and visualization as well as applying basic statistical methods.
Key Projects
Key Projects
Power of Code: Observing Amazon Stocks | Python, PowerPoint
● Collaborated in a group of four to analyze Amazon stock trends by utilizing python to retrieve stock data via an API.
● Coding entailed accessing APIs, processing and prepping the data, training the data with machine learning tools and creating a time series analysis.
● Our results concluded that the Accumulation/Distribution Oscillator (ADOSC) buy/sell indicator was the most predictive. This project can be viewed here.
African Trade Routes | Tableau, Tableau Prep | Master’s Project
● Devised a cleanup strategy from a dataset that included trade information of 53 African countries over the span of roughly 20 years.
● Cleaned the data in Tableau Prep by pivoting columns, updating incorrect data, creating calculated fields, and joining the initial four worksheets together.
● Created four unique visualizations showing the trade value in Africa between the United States and China over time, which can be viewed here.
Analyzing my Concert History | Tableau, Excel | Personal Project
Accenture North America Strategy Consulting Job Simulation on Forage | Personal Project
- Completed a job simulation involving a hypothetical Government client on how to improve a grant application process.
- Reviewed a client brief and identified the most crucial priorities for the project.
- Analyzed varied data sources to make decisions about web page changes.
- Managed a project issue with the client and helped to prioritize long term initiatives.
Which can be viewed here
Timeline
Communications Specialist
Save Our Mothers
10.2019 - 01.2023
Customer Service Representative
Whole Foods Market
12.2017 - 07.2019
Master of Science - Business
Southern New Hampshire University
Bachelor of Science - Information Systems Operations Management
George Mason University
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