Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Yasminah Crowley

Phoenix,Arizona

Summary

Results-driven professional with a track record of exceptional customer service and sales achievement. Skilled in aligning customer needs with company objectives, fostering long-term relationships, and driving team success. A reliable team player known for thriving in fast-paced environments. Strong problem-solving and communication skills with a knack for adapting and learning quickly. Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Family Connections Consultant

RY Services
10.2023 - Current
  • Served as a vital link between families and resources, providing support and guidance in delivering the Family Connections Curricula as a diligent Family Connection Consultant (FCC).
  • Executed customized solutions to address the unique requirements of each family, aligning with prescribed models and curricula
  • Maintain a caseload of 6-8 families
  • Deliver weekly visits and complete data entry within established timeframe policies
  • Collaborated with clients to develop action plans to address specific challenges and objectives.

Behavioral Health Technician/Auditor

Power Recovery
09.2022 - 06.2023
  • Assessed patient behavior, reactions and responses to treatment plans.
  • Facilitated group therapy sessions with multiple patients.
  • Monitored patient safety in all areas of the facility.
  • Maintained accurate documentation of patient progress and treatments received.

File Clerk

Accident Law Group
12.2022 - 09.2022
  • Catalyzed overall productivity by efficiently performing essential clerical tasks consisting of data entry, document compiling along with scheduling necessary engagements
  • Audited existing files to ensure the accuracy of information on a regular basis.
  • Performed data entry tasks related to filing activities.

Assistant Manager

Leslie's Pool Supplies
12.2022 - 04.2022
  • Oversaw daily store operations, including inventory management, sales tracking, and staff supervision

Supervisor

McDowell Village
02.2021 - 12.2021
  • Managed a team of employees, ensuring adherence to company policies and providing guidance as needed
  • Resolved customer complaints and issues promptly and professionally, maintaining a high level of customer satisfaction

Youth Program Specialist

Boys and Girls Club
02.2020 - 02.2021
  • Developed and implemented engaging programs and activities for youth, promoting their personal growth

Customer Service Associate

In-N-Out Burger
07.2016 - 12.2019
  • Delivered exceptional customer service, maintaining a friendly and positive demeanor at all times

Education

Bachelor of Arts - Government

Grand Canyon University
08.2021

Skills

  • Data Entry
  • Defuse Situations
  • Coordinate and Conduct Meetings
  • Able to Professionally Articulate
  • Communication
  • Leadership Quality

Certification

  • First Aid/CPR
  • Fingerprint Clearance Card

Accomplishments

Employee of the Month

Received employee of the month within two months at RY Services

Family Consultant Success

Supported over 30 families, achieving 100% satisfaction

Efficient File Management

Organized 1000+ legal documents, boosting efficiency

Exceptional Team Leadership

Led team to 95% customer satisfaction rate.

Timeline

Family Connections Consultant

RY Services
10.2023 - Current

File Clerk

Accident Law Group
12.2022 - 09.2022

Assistant Manager

Leslie's Pool Supplies
12.2022 - 04.2022

Behavioral Health Technician/Auditor

Power Recovery
09.2022 - 06.2023

Supervisor

McDowell Village
02.2021 - 12.2021

Youth Program Specialist

Boys and Girls Club
02.2020 - 02.2021

Customer Service Associate

In-N-Out Burger
07.2016 - 12.2019

Bachelor of Arts - Government

Grand Canyon University

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Yasminah Crowley