Summary
Overview
Work History
Education
Skills
Timeline
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Yasmine araiza

Stevens Point,WI

Summary

Customer-facing professional with background as Customer Greeter. Experience includes welcoming and directing visitors, answering inquiries, and maintaining security by following procedures. Strengths in communication, problem-solving, and multitasking contribute to creating positive customer experiences. Previous roles resulted in improved customer satisfaction levels and enhanced company image.

Overview

2
2
years of professional experience

Work History

Barista

cool city brewery
Two Rivers, Wisconsin
12.2023 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Adhered to health department regulations concerning sanitation standards.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Served alcoholic beverages responsibly following state laws and local ordinances.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Collected payments and provided accurate change.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.

Cashier and Stocker

Dollar General
Two Rivers, Wisconsin
07.2023 - 12.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Performed other duties as assigned by management.
  • Followed company security procedures for handling large sums of money.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.

Cashier

Walmart
Manitowoc, Wisconsin
11.2022 - 05.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Stocked shelves with merchandise when needed.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

High School Diploma -

Two Rivers High School
Two Rivers, WI
06-2024

Some College (No Degree) - High School Teaching

University of Wisconsin Stevens Point
Stevens Point, WI

Skills

  • Opening and closing duties
  • Cash Handling
  • Ordering Procedures
  • Display case merchandising
  • POS Systems
  • Food Running
  • Team Leadership
  • Dining room maintenance
  • Product displays
  • Team Player
  • Solid problem solver
  • Excellent memory
  • Conflict Mediation
  • Order Taking
  • Hospitality service expertise
  • Safe Food Handling
  • Retail Management
  • POS System Operation
  • Positive and professional
  • Hospitality and accommodation
  • Coffee machinery
  • Exceptional customer service
  • Opening and closing coordination
  • Speedy and efficient
  • Excellent math skills
  • Front counter maintenance

Timeline

Barista

cool city brewery
12.2023 - Current

Cashier and Stocker

Dollar General
07.2023 - 12.2023

Cashier

Walmart
11.2022 - 05.2023

High School Diploma -

Two Rivers High School

Some College (No Degree) - High School Teaching

University of Wisconsin Stevens Point

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Yasmine araiza