YASMINE BERNARD
Kernersville,NC
Summary
Customer Support Specialist with 3+ years of customer-facing experience supporting users via phone, email, and live chat. Skilled in troubleshooting account-related issues, managing high volumes of user inquiries, and delivering clear, effective solutions. Strong collaborator experienced in working cross-functionally to improve processes, communicate user feedback, and enhance overall customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Account Specialist
State Farm
Greensboro, Nc
10.2025 - Current
- Handled 40–60+ daily customer inquiries across phone, email, and live chat
- Troubleshot billing, policy, and account issues with clear, effective solutions
- Managed customer accounts and maintained accurate CRM records
- Resolved escalations with professionalism and strong communication
Media Coordinator
Grand Parkway Baptist Church
Richmond, Tx
04.2022 - 06.2025
- Managed inbound messages and user engagement across digital platforms, responding to inquiries in a timely manner
- Coordinated cross-functional communication with multiple departments to ensure consistent messaging
- Identified and resolved platform and content-related issues to maintain smooth user experience
Education
Bachelor of Science - Digital Media
University of Houston
Houston, TXSkills
- Customer Support & User Support
- Live Chat, Email & Phone Support
- Troubleshooting & Issue Resolution
- CRM Systems & Account Management
- NaviChat (Live Chat Support Platform)
- Customer Inquiry Management
- Administrative Support & Data Accuracy
- Cross-Functional Collaboration
- Process Improvement & Workflow Optimization
- Multitasking in High-Volume Environments
- Clear Written & Verbal Communication
- Customer Success Mindset
Certification
- Licensed Health and Life Insurance/P&C, Texas, 12/31/25
- Licensed Health and Life Insurance/P&C, North Carolina, 02/01/26
References
- Kendall Weber, Most Recent Former Coworker, 512-809-5126
- Jasmin Norman, Former Coworker, 832-659-2137
- Beautiful Pennington, Most Recent Photography Client, 832-723-8337
Timeline
Sales Account Specialist
State Farm
10.2025 - Current
Media Coordinator
Grand Parkway Baptist Church
04.2022 - 06.2025
Bachelor of Science - Digital Media
University of Houston