Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Yasmine Coachman
Panama City,FL
Summary
Overview
4
years of professional experience
1
Certification
Work History
Bloom
Licensed Plan Benefit Advisor
07.2023 - Current
Job overview
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Developed and maintained strong rapport with clients through regular communication and outstanding service delivery, leading to high levels of trust and loyalty.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
Atento
Remote Customer Service Representative
04.2021 - 10.2022
Job overview
- Adhering to company policies and scripts to consistently achieve call-time and quality standards
- Consecutively scoring 90% or above during routine QA monitors
- Acting as first point of contact and setting appointments for prospective clients
- Documenting call details and complaints using call center's CRM database
- Completing additional training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
- Analyzing and escalating complaints, issues, and grievances to designated departments for investigation and response.
Sitel
Technical Support Representative
06.2020 - 09.2022
Job overview
- Managing high levels of call flow, responding to Cable & Internet technical support needs.
Education
MITx
Introduction to Computational Thinking and Data Science
University Overview
CourseCareers
Information Technology Course
University Overview
Skills
- Microsoft Office Suite
- Help Desk
- Ticketing System
- Azure
- Network Security Groups
- Firewalls
- ACLs (Access Control Lists)
- Virtual Machines
- Virtual Networks
- Active Directory
- File Permissions
- Windows 10
- Task Prioritization
- Goal Setting
- Adaptability and Flexibility
- Benefits Explanation
- Effective Communication
- Multitasking Abilities
- Relationship Building
- Team Collaboration
- Problem-solving aptitude
- Interpersonal Skills
- Compliance knowledge
- Problem-solving abilities
- Ethics and integrity
- Goal-Oriented
- Benefits Expertise
- Active Listening
- Excellent Communication
- Reliability
- Self Motivation
- Customer Service
- Flexible and Adaptable
- Critical Thinking
- Dependable and Responsible
Certification
- Google IT Support Professional Certification, In progress, 03/23/23
- CourseCareers Practical Help Desk Professional (PHDP)
Projects
Projects
Implementing a Help Desk Ticketing System (osTicket) using Azure Virtual Machines, github.com//yasminescoachman/osticket-prereqs, Azure Virtual Machines, osTicket, IIS Implementing Active Directory (On-Premises) in Azure, github.com/yasminescoachman/configure-ad, Azure Virtual Machines, Active Directory, PowerShell Exploring Azure and Networking Concepts, github.com/yasminescoachman/azure-network-protocols, Azure Virtual Machines, Network Security Groups, WireSharkTimeline
Licensed Plan Benefit Advisor
Bloom
07.2023 - Current
Remote Customer Service Representative
Atento
04.2021 - 10.2022
Technical Support Representative
Sitel
06.2020 - 09.2022
MITx
Introduction to Computational Thinking and Data Science
CourseCareers
Information Technology Course
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