Yasmine Coleman
Oxon Hill,MD
Summary
Enthusiastic and versatile professional with the ability to thrive in collaborative team environments and independent work settings. Demonstrates a strong work ethic and exceptional organizational skills, well-equipped to excel in any given setting. Eager to embark on new challenges alongside successful teams.
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fulfilment expert
Target inc
10.2020 - Current
- Product knowledge
- Completed Opening, Closing and overnight shifts and shift changes to promote store efficiency
- Accepted Transaction Payments, processing gift cards, credit cards and debit cards, making change for cash payments
- Stock Shelves
- Completed side task to keep a clean work environment
- Responsible for the processing of orders and shipments according to company policies and procedures
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Facilitated strong communication between the fulfillment department and other company departments, ensuring seamless collaboration in support of overall business objectives.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Picked and packed order items.
- Completed inventory accounts to keep records current and promote accurate ordering.
Team Member
Chick-Fil-A
06.2019 - 07.2020
- Picked up and moved boxes weighing 30+ pounds
- Completed opening, closing and shift change to promote store efficiency
- Accepted transaction payments, making change for cash payments and processing debit cards, credit cards and gifts cards
- Completed side work tasks, including restocking condiments and cleaning off counters
- Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
Team lead
Six flags America
04.2018 - 12.2018
- Earned reputation for good attendance and hard work
- Developed open and professional relationships with team members enabling more effective issue resolution
- Counted inventory
- Kept work areas clean, neat and free of safety hazards to maximize efficiency
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Education
Certificate - IT Support
08-2024
High school Diploma -
05.2020
Skills
- Team building
- Data processing
- Money Handling
- Customer Service
- Relationship Development
- Organization
- Packing expertise
- Logistics planning
- Shipping coordination
- Warehouse operations
- Product packaging
- Inventory management
- Warehouse safety
Phone
202, 8605863
Certification
- Certified IT Support Specialist, Ancora Education - 2023-2024
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 5 in the development of the new system to fulfill orders .
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fulfilment expert - Target inc
10.2020 - Current
Team Member - Chick-Fil-A
06.2019 - 07.2020
Team lead - Six flags America
04.2018 - 12.2018
Ancora Training - Certificate, IT Support
Charles Herbert Flowers High School - High school Diploma,
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