Yasmine Darmanie
Brooklyn,USA
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
9
9
years of professional experience
Work History
Sales and Service Associates
Popular Bank
09.2022 - Current
- Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client's financial life priorities and provide the products/services that are most appropriate for their situation
- Conduct sales activities to gather data and to drive business to the branch, including in person or phone interviews with clients and prospective clients, community involvement, etc
- Effectively execute teller banking transactions in accordance to Popular's policies and procedures and in adherence to legal and regulatory requirements
- Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
Window Clerk
United States Postal Service, USPS
07.2018 - 09.2022
- Assisted customers with postage purchases, maintaining a high level of product knowledge to provide accurate information
- Successfully managed large volumes of incoming packages for distribution within tight timeframes
- Educated customers on available services such as package insurance, tracking options, and shipping timelines
- Resolved customer complaints or issues promptly and professionally, prioritizing customer satisfaction
- Consistently met performance standards for window clerk duties, contributing to the smooth operation of the postal facility
Teller
Popular Bank
03.2016 - 06.2018
- Effectively execute teller banking transactions in accordance with Popular's policies and procedures and in adherence to legal and regulatory requirements
- Process payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures
- Improved customer satisfaction by providing efficient and accurate transaction processing
- Assisted customers with account inquiries, resolving issues promptly and professionally
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs
Education
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice
New York, NY06-2026
Associate of Arts - Criminal Justice
Kingsborough Community College
Brooklyn, NY06-2018
Skills
- Sales experience
- Client relationship building
- Attention to detail
- Team collaboration
- Customer service excellence
- Multitasking and organization
- Client communication
- Proficient in MS office
- File organization
- Proofreading
- Critical thinking
- Document filing
Timeline
Sales and Service Associates
Popular Bank
09.2022 - Current
Window Clerk
United States Postal Service, USPS
07.2018 - 09.2022
Teller
Popular Bank
03.2016 - 06.2018
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice
Associate of Arts - Criminal Justice
Kingsborough Community College
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