Yasmine East
Houston,Tx
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
EVS Dispatcher
XANITOS-Memorial Hermann Hospital
12.2022 - 04.2025
- Coordinated housekeeping responsibilities, trained new team members on procedures, conducted regular performance evaluations of housekeeping staff and identifying areas of improvement and providing constructive coaching
- Managed communication between housekeeping teams and other departments and maintained accurate records of completed tasks and room statuses, resulting in a well-organized and seamless workflow
- Regularly cleaning patients rooms, hallways, waiting areas, and restrooms to ensure cleanliness and hygiene of healthcare facility while improving room turnover efficiency
CSR-Toll Data Collector
TRANSCOR
11.2020 - 12.2022
- Access and collect toll payments from vehicles passing through toll booths and verify amount owed based on vehicle type and ensure accurate cash handling
- Maintaining accurate records of transactions, funds collected, and receipts issued all while providing directions and answering questions about routes, weather conditions, and local attractions
- Assist with vehicle breakdowns or accidents and handling the opening and closing of the toll booth
CSR-Life Insurance Policy Management
PRIMERICA
02.2017 - 10.2020
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
Education
High School Diploma -
Stephen Pool Waltrip High School
Skills
- OPEN AVAILABILITY ! / GO ABOVE AND BEYOND !
- Emotional Intelligence
- Tactical Problem Solving
- Technological Proficiency
- Customer Focused Mindset
- Typing:40WPM
Timeline
EVS Dispatcher
XANITOS-Memorial Hermann Hospital
12.2022 - 04.2025
CSR-Toll Data Collector
TRANSCOR
11.2020 - 12.2022
CSR-Life Insurance Policy Management
PRIMERICA
02.2017 - 10.2020
High School Diploma -
Stephen Pool Waltrip High School