Yasmine Garrett
Columbus,GA
Summary
Experienced professional skilled in customer service, time management, and trend analysis. Proficient at problem-solving and creating effective solutions. Strong verbal and written communication abilities, with a track record of building positive relationships and surpassing goals.
Overview
7
7
years of professional experience
Work History
Claims Specialist I/II
AFLAC
01.2019 - 04.2024
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Maintained confidentiality of patient finances, records, and health statuses.
Admin Specialist/Medical Records Specialist
AFLAC
01.2019 - 04.2024
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Followed exact procedures for handling transfers and other releases of medical records.
- Transcribed and entered patient medical information into electronic medical records systems.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Managed electronic medical records for 45 patients daily.
Customer Service Representative
Convergys
02.2017 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Certificate - Cybersecurity
Southern New Hampshire University
Hooksett, NH07.2024
Bachelor of Science - Health Sciences
Southern New Hampshire University
Hooksett, NH11.2023
Associate of Science - Health Sciences
American Public University System
Charles Town, WV04.2022
Skills
- Claims Processing
- Claims Investigation
- Verbal Communication
- Medical Records Management
- Medical Records Filing
- Account Management
- Teamwork and Collaboration
Timeline
Claims Specialist I/II
AFLAC
01.2019 - 04.2024
Admin Specialist/Medical Records Specialist
AFLAC
01.2019 - 04.2024
Customer Service Representative
Convergys
02.2017 - 05.2018
Certificate - Cybersecurity
Southern New Hampshire University
Bachelor of Science - Health Sciences
Southern New Hampshire University
Associate of Science - Health Sciences
American Public University System
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