Yasmine Hoyte-Young
Killeen,TX
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Specialist
US Army
Fort Cavazos, TX
06.2020 - Current
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Provided technical support for users experiencing hardware or software issues.
- Created user accounts, set up permissions, and monitored system security.
- Monitored network performance and identified areas for improvement.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Installed operating systems, applications, patches, updates. as needed.
Education
Bachelor of Science - Cyber Security
University of Maryland Global Campus
Hyattsville, MDSkills
- Service support
- Troubleshooting
- IT diagnostics
- IT service management
- Software diagnosis
- Network diagnostics
- Desktop support
Certification
- Security+
Affiliations
- Committed to maintaining physical fitness through regular gym workouts.
- Engaged in ongoing self-education through continous reading on various topics.
Timeline
IT Specialist
US Army
06.2020 - Current
Bachelor of Science - Cyber Security
University of Maryland Global Campus
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