YASMINE LIPSCOMB
customer service representative
Dacula,Georgia
Summary
I am a dedicated Customer Service Representative with 10+ years in the customer service industry. I am an organized and dependable representative successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Lead Tier 2 Agent
Aston Carter
08.2019 - 08.2022
- Answered customer telephone calls promptly to avoid on-hold wait times
- Delegated agents to assist with additional tasks to keep projects on task and meet tight deadlines
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Executed team training to adhere to exceptional customer service expectations and procure positive customer relationships
- Structured schedules, meetings, and breaks which improved workforce management metrics by thirty-five percent.
VITAMIN/HBA CLERK
Sprouts Farmers Market
09.2019 - 01.2021
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Informed customers of current store promotions to encourage additional sales purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
Elavon
02.2018 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed charges for services requested, collect deposits or payments, or arrange to bill
- Conferred with dispute resolutions team in order to conclude issues in reference to client grievances about their account
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Assistant Team Lead
Chick-Fil-A
02.2017 - 02.2019
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Managed team workload to reach production targets.
- Conversed with customers regarding orders, comments, and complaints
- Built strong relationships with customers through positive attitude and attentive response.
Service Desk Team Lead
Home Depot
09.2016 - 02.2018
- Administered development, implementation, and administration of help desk staff training procedures and policies
- Maintained awareness of competing timelines and balanced varying tasks in each project according to importance and urgency
- Enlightened team members in task completion and problem-solving, using real-world scenarios as instructional material.
Customer Service Representative
State Farm
09.2014 - 08.2016
- Supervised customer calls efficiently in a fast-paced call center environment
- Generated customer reports, invoices, and service requests
- Documented, researched, and resolved customer service issues efficiently and increased customer satisfaction in the region by eighteen percent
- Performed exceptionally well at meeting personal, team, and company metrics in a customer service environment.
Education
Associate of Applied Science - Business Administration
GWINNETT TECHNICAL COLLEGE
Lawrenceville, GASkills
- Customer Experience
- System Performance Assessment
- Resolving Problems and Incidents
- Help Desk Support
- Customer Communication and Empathy
- Troubleshooting Network Issues
- Training Classes
- Online Chat Support
- Incoming Call Management
- Quality Leadership
Timeline
VITAMIN/HBA CLERK
Sprouts Farmers Market
09.2019 - 01.2021
Lead Tier 2 Agent
Aston Carter
08.2019 - 08.2022
CUSTOMER SERVICE REPRESENTATIVE
Elavon
02.2018 - 07.2019
Assistant Team Lead
Chick-Fil-A
02.2017 - 02.2019
Service Desk Team Lead
Home Depot
09.2016 - 02.2018
Customer Service Representative
State Farm
09.2014 - 08.2016
Associate of Applied Science - Business Administration
GWINNETT TECHNICAL COLLEGE
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