Yasmine Lopez
Cary,NC
Summary
To obtain employment in a field of work that challenges and utilizes my strong communication, and solution oriented skills acquired from previous work and practical experience, to provide exceptional personal care of clients. I am an adamant professional with heart who performs all tasks with the utmost sense of priority, care and genuine concern.
Overview
11
11
years of professional experience
Work History
Revenue Cycle Rep /Financial Navigator
Rex Hospital
Raleigh, NC
04.2022 - Current
- Edit claims (DNB, Coverage Changes, Claim Edits, Stop Bills) within scope of authority (or escalate as needed) to meet and satisfy billing compliance guidelines for electronic submission
- May maintain data tables for systems that support Patient Accounting operations
- Evaluate carrier and departmental information and determines data to be included in system tables
- Read and interpret EOB’s (Explanation of Benefits)
- Maintain basic understanding and knowledge of health insurance plans, policies and procedures
- Coordinated closely with clinical staff to ensure proper documentation was submitted for accurate billing purposes.
- Collaborated with cross-functional teams to develop comprehensive financial strategies for clients.
Bilingual Front Desk Receptionist
Triangle Family Services
Raleigh, NC
01.2018 - 08.2024
- Answering multi line phones and directing calls to the appropriate coordinators/dept
- Assisting clients, both walk in and establish information regarding all the services that the agency offers
- Manage agency wide Calendar, Schedule meetings, reserve meeting rooms
- Check in clients and collect payments, as well as other necessary documents such as, insurance cards, intake forms, and annual update forms
- Generate ID badges for clients to gain access to the facility
- Reconcile and generate end of the day financial reports
Covid Team Registrar/Financial Navigator
Neighbor Health Center
Raleigh, NC
02.2021 - 04.2022
- Educating patients about Sliding fee scale option for those who are uninsured or underinsured
- Call patients to advise of SFS requirements for new or renewal applications
- Coordinate with Refugee Agencies to assist in the Eligibility process for new patients
- Check for UNCFA approval or denial
- Create and generate spreadsheets and reports for SFS/UNCFA/MEDICAID
- Greeted every guest with personable approach and provided knowledgeable service.
Bilingual Front Desk Receptionist
Affordable Dentures & Implants
Durham, NC
07.2020 - 02.2021
- Answering multi line phones/responding to emails and scheduling patients as needed or as based on treatment plan
- Assisting clients, both walk in and established with information regarding all the services that the practice offers
- Answering clients with paperwork and checkin/checkout process
- Translate documents and interpret treatment planning for spanish speaking clients
- Complete end of day procedures and transport daily deposit to the bank.
Bilingual Front Desk Receptionist
Wake County Human Services
Raleigh, NC
02.2019 - 11.2019
- Answering multi line phones and directing calls to the appropriate coordinators/dept
- Assisting clients, both walk in and established with information regarding all the services that the agency offers
- Answering questions and offering answers and solutions to clients struggling with a multitude of crisis situations
- Manage department Calendar, Schedule meetings, reserve meeting rooms
- First line of communication with clients in crisis, so oftentimes we must listen and obtain a mass amount of confidentially sensitive information and decide on the best first step to serve clients
- Serve as a hub of resources for clients in need of several services.
Bilingual Front Desk Receptionist
Wake Orthodontics and Pediatric Dentistry
Raleigh, NC
08.2018 - 11.2018
- Answering multi line phones and directing calls to the appropriate coordinators/dept
- Assisting clients, both walk in and establish information regarding all the services that the practice offers
- Manage practice Calendar, Schedule meetings
- Check in clients and collect payments, as well as other necessary documents such as, insurance cards, intake forms, and annual update forms
- Reconcile and generate end of the day financial reports
- Assist Patients with routine treatment planning questions.
Bilingual Customer Care Representative/ Benefits Coordinator
Holiday Systems International
Las Vegas, NV
12.2015 - 07.2017
- Educating members on the many aspects and benefits of the vacation ownership and travel membership they have acquired as well as distinguishing the differences between the two
- Assisting members with logging on to the member website, navigating through the system, troubleshooting problems
- Collect annual membership dues with a focus on multiple year dues collections
- Meet daily quota for calls/ revenue
- Contact members regarding QA letters regarding cancelations, questions, concerns and need for assistance
- I also contact members regarding returned invoices.
Coordinator/Administrative Assistant
FIA Property Services
Las Vegas, NV
06.2015 - 12.2015
- Collecting data regarding property status, condition, needs, and time frame for work to be done for the client
- Generating spreadsheets daily for staffing for the purpose of record/ prioritizing /time efficiency/and organization
- Handling high volume calls
- Coordinating with clients as well as staff to work together to meet the needs of the clients as efficiently as possible and in a timely manner.
Front End Assistant/ Interpreter
Costco Wholesale Club
07.4014 - 07.2015
- Bagging / boxing members purchased items
- Assisting members with large items and placing them in their vehicle
- Helping members find and price match items they desire
- Clothing
- Merchandising
- Maintenance
- Translator.
Education
Dental Assisting/ Dental Radiology Certification - Dental Assisting/ Dental Radiology
Atlantic County Institute of Technology
Mays Landing, NJ08-2006
High School Diploma -
Atlantic City High School
Atlantic City, NJ01-1997
Skills
Able to multitask, and work with or independently with instruction
Bi-lingual
Skilled in conflict resolution
Consistently meets and exceeds annual metrics
Proficient at verifying coverage/covered services
Excel at collections/Financial assistance/payment plan enrollment
Excellent at multitasking/Prioritizing workflow
Work well independently and as part of a team
Possess strong leadership and diplomatic abilities
Social work and soft selling are skills
Radiology, Chair-side assisting, infection control functions, trained in various fields of Dentistry
Strong written and verbal communication skills
Highly skilled at collections
Excellent organizational abilities
Proficient at scheduling
Proficient at Training
Accomplishments
- Possess X-Ray License
- Expanded functions
- CPR Certified
- First Aid Certified
- Epic/ Athena/Dentrix/Eaglesoft
- Numerous commendations for outstanding work performance
- Microsoft Office 360/ Word/Outlook 2010/ Excel 2007/2010/Excel Spreadsheet
- Business Writing Certified
Timeline
Front End Assistant/ Interpreter
Costco Wholesale Club
07.4014 - 07.2015
Revenue Cycle Rep /Financial Navigator
Rex Hospital
04.2022 - Current
Covid Team Registrar/Financial Navigator
Neighbor Health Center
02.2021 - 04.2022
Bilingual Front Desk Receptionist
Affordable Dentures & Implants
07.2020 - 02.2021
Bilingual Front Desk Receptionist
Wake County Human Services
02.2019 - 11.2019
Bilingual Front Desk Receptionist
Wake Orthodontics and Pediatric Dentistry
08.2018 - 11.2018
Bilingual Front Desk Receptionist
Triangle Family Services
01.2018 - 08.2024
Bilingual Customer Care Representative/ Benefits Coordinator
Holiday Systems International
12.2015 - 07.2017
Coordinator/Administrative Assistant
FIA Property Services
06.2015 - 12.2015
Dental Assisting/ Dental Radiology Certification - Dental Assisting/ Dental Radiology
Atlantic County Institute of Technology
High School Diploma -
Atlantic City High School
References
References Furnished Upon Request