Yasmine Maroua
Summary
Versatile and empathetic professional with a proven track record at Right at Home Durham, adept in elderly care and problem-solving. Excelled in enhancing client quality of life and streamlining operations across roles, from caregiving to customer service. Demonstrates exceptional time management and compassionate communication, significantly improving client satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Caregiver
Right at Home Durham
4905 Pine Cone Dr Ste 2 Durham NC
03.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Caise Aide
USCRI
3824 Barret Dr STE 200, Raleigh, NC 27609
07.2023 - Current
- Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
- Assisted clients in navigating complex social service systems while advocating for their needs at various levels.
Hospital Volunteer
WakeMed Health
3000 New Bern Ave , Raleigh , NC 27610
04.2024 - 09.2024
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
- Restocked medical supplies and consumables to prepare procedure rooms.
- Reported patient requests, concerns, and other observations to staff.
- Transported patients and helped with discharge procedures.
Production Worker
Aisin Manufacturing
4112 Old Oxford , Durham, NC 27712
06.2024 - 08.2024
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Customer Service Representative
Walgreens
2104 NC-54, Durham, NC 27713
01.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Human Health Science / Premed Track
University of North Carolina At Greensboro
Greensboro, NC05-2026
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
Languages
French
Full Professional
Arabic
Limited Working
Timeline
Production Worker
Aisin Manufacturing
06.2024 - 08.2024
Hospital Volunteer
WakeMed Health
04.2024 - 09.2024
Caregiver
Right at Home Durham
03.2024 - Current
Caise Aide
USCRI
07.2023 - Current
Customer Service Representative
Walgreens
01.2021 - 08.2023
Bachelor of Science - Human Health Science / Premed Track
University of North Carolina At Greensboro