Yasmine Mulhern
West Chester,PA
Summary
Over 30 years of proven leadership and innovation experience, adept in strategic planning and positive relationship building. Self motivated professional, successful in seizing viable opportunities. Excels in staff management, dedicated to applying training along with monitoring and morale building. Strong problem solver with a proven record of effectively, efficiently and quickly resolving issues. Skilled in working under pressure and adapting to new circumstances and challenges. Hard working, passionate person who truly enjoys communicating and interacting with other people.
Overview
17
17
years of professional experience
Work History
Small Business Co-Owner
Mulhern & Kulp Structural Engineering
06.2000 - 09.2013
- Structural Engineering Firm providing Value Engineering services to business and residential clients.
- Maintained strong relationships with clients, resulting in repeat business and referrals.
- Developed a high-performing team through effective recruitment, training, and mentorship.
- Organized and attended trade shows and special events to meet and network with other businesses and attract new customers.
- Achieved consistent growth in annual revenue through strategic planning.
- Fostered an inclusive and positive workplace culture that valued diversity, collaboration, and continuous learning and growth.
- Hired, trained, and managed a high-performing team of employees dedicated to achieving company goals and family values.
Executive Corporate Travel Consultant
American Express Corporate Travel
07.1996 - 06.1998
- Managed complex international and domestic travel arrangements along with groups and convention bookings.
- Responsible for accounts in the following territories - New York, New Jersey, Maryland & Washington D.C. (Floater).
- Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets.
- Actively participated in industry events and conferences, expanding professional networks relevant to corporate travel management.
- Serviced special requests from clients such as meeting room bookings or event tickets, delivering support beyond standard itineraries.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion.
- Mentored junior team members with recurrent training, expanding and contributing to their professional development.
- Troubleshooting, providing quick and efficient resolution to minimize and correct negative impacts on clients and their travel plans.
- Provided exemplary customer service to new and existing clients, which build lasting relationships.
Education
No Degree - Business-Communications
Goldey-Beacom College
Wilmington, DESkills
- Small business owner
- Relationship Building
- Staff Management
- Marketing
- Strategic Planning
- Team Oversight
- Employee Development
- Staff hiring
- Customer Service
- Decision-Making
- Teamwork and Collaboration
- Effective leader
- Scheduling
- Goal Setting
- Quality Assurance
- Customer Retention
- Staff training/development
- Performance Improvement
- Employee Motivation
- Operations Oversight
- Verbal and written communication
- Business Management
- Negotiation
- Sales Leadership
- Bidding processes
- Contract Management
- Cost Reduction
- Talent Development
- Human Resource Management
- Partnership Development
- Inventory Management
- Revenue Generation
- Payroll Administration and Timekeeping
- Recruitment
- Employee reviews
- Inventory Tracking
- Hiring and Onboarding
- Direct Sales
- Sales Tracking
- Revenue Growth
- Product Promotion
- Cost analysis and savings
- Organizational Structuring
- Problem solver
- Self motivation
- Hotel and Food Management
Hobbies:
Education & Reading novels
Cooking
Gardening
Fellowship with family and friends
TRAVEL!
Timeline
Small Business Co-Owner
Mulhern & Kulp Structural Engineering
06.2000 - 09.2013
Executive Corporate Travel Consultant
American Express Corporate Travel
07.1996 - 06.1998
No Degree - Business-Communications
Goldey-Beacom College
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