YASMINE PERALTA
Jacksonville
Summary
Client services professional with extensive experience in managing client portfolios, ensuring seamless onboarding and service delivery. Commitment to strong client retention through personalized support and effective communication, while balancing multiple priorities and coordinating cross-functional teams to resolve service issues efficiently.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Founder & Client Services Consultant
Independent Practice
06.2025 - Current
- Managed portfolio of clients, overseeing onboarding and service delivery to enhance client satisfaction
- Maintained client retention through consistent communication and tailored support strategies
- Balanced multiple client needs and schedules, coordinating service plans for seamless execution
- Handle operations, scheduling, and service delivery independently
Executive Assistant
American Roll-On Roll-Off Carrier
12.2022 - 12.2024
- Coordinated and managed client requests across email, phone, and internal systems, meeting established response timelines
- Served as primary liaison between clients and internal departments, ensuring seamless service continuity
- Resolved service issues by facilitating collaboration among cross-functional teams, ensuring transparent communication
Executive Assistant / Client Service Manager
JPL Signs
09.2019 - 11.2022
- Managed executive scheduling and streamlined internal workflows
- Coordinated timelines, updates, and service delivery to support client accounts
- Structured processes to enhance operational efficiency
HR Operations & Executive Support
International Experience
01.2004 - 01.2019
- Coordinated onboarding, offboarding, and employee lifecycle processes for HR and administrative operations across international teams
- Managed executive calendars, international travel, and meetings across time zones
- Streamlined recruitment processes through efficient interview scheduling and candidate coordination
- Served as a central point of contact between employees, leadership, and external partners
- Managed confidential employee records with utmost discretion and compliance
- Supported fast-paced operations while balancing multiple priorities and deadlines
Education
Bachelor’s Degree -
12-2026
High School Diploma -
Guam Community College
G.C.S.E. ‘O’ Levels -
Bahrain
Skills
- Client onboarding
- Account management
- Project management
- Cross-functional collaboration
- Process improvement
- Team leadership
- Business operations
- Issue resolution
Websites
Certification
- Introduction to Military Cargo
- DoD Supply Chain Fundamentals
- Ocean Transportation & Cargo
- Customer Service Certification (STAR)
Accomplishments
- Streamlined operations by transitioning vendor-managed services in-house, reducing costs and improving turnaround times.
- Collaborated with a team of 10 across global offices to manage client accounts and ensure consistent service delivery.
- Enhanced client satisfaction and retention through proactive account management and clear cross-functional communication.
Timeline
Founder & Client Services Consultant
Independent Practice
06.2025 - Current
Executive Assistant
American Roll-On Roll-Off Carrier
12.2022 - 12.2024
Executive Assistant / Client Service Manager
JPL Signs
09.2019 - 11.2022
HR Operations & Executive Support
International Experience
01.2004 - 01.2019
Bachelor’s Degree -
High School Diploma -
Guam Community College
G.C.S.E. ‘O’ Levels -
Bahrain