Yasmine Presley
Lumberton,NC
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
starz mart
Raeford, North Carolina
02.2021 - 12.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Developed policies and procedures related to customer service operations.
- Created reports on customer feedback, complaints, and suggestions for management review.
Peer Support Specialist
elite group services
Raeford, North Carolina
06.2022 - 07.2024
- Attended trainings focused on best practices for working with individuals experiencing mental health issues.
- Encouraged open communication between all parties involved in the client's case.
- Educated clients on available community resources that could enhance their quality of life.
- Provided crisis intervention services to individuals in need of emotional and mental support.
Education
Some College (No Degree) - Phlebotomy
Fayetteville Technical Community College
Fayetteville, NCSkills
- Training and mentoring
- Staffing coordination
- Complaint resolution
- Quality assurance controls
- Blood collection
- Patient confidentiality
- Medical records handling
- Patient care
- Venipuncture and capillary puncture
- Quality control guidelines
- Quality assurance
- Health and safety
- HIPAA
- CPR and AED
- Empathy development
- Mental health services
- Problem-solving skills
- Recovery planning
Timeline
Peer Support Specialist
elite group services
06.2022 - 07.2024
Customer Service Manager
starz mart
02.2021 - 12.2024
Some College (No Degree) - Phlebotomy
Fayetteville Technical Community College