Yasmine Senisais
Chicago,IL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Flooring Specialist
The Home Depot Inc
Chicago, IL
11.2022 - Current
- Provided detailed estimates of labor costs, material costs, and time frames for completion of projects.
- Met with customers to give free estimates on cost of installation and removal of existing flooring.
- Maintained schedule of appointments and conducted reminder calls to eliminate no shows.
- Answered store and merchandise questions and led customers to wanted items.
- Resolved customer complaints promptly and efficiently when they arise during a project.
- Computed purchases and received and processed cash or credit payment.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Customer Service
Home Depot
Chicago, Illinois
07.2020 - Current
- Responsible for keeping track of customer orders as well as updating customers about status of order
- Answer any and all customer questions as well as help them with any needs
- Communicate with other team members and staff to help with customer needs in efficient, professional manner.
Hearing Screener
South Suburban Hospital
Hazel Crest, Illinois
03.2017 - 12.2021
- Trained in using specialized computer that analyzes testing of newborn infant hearing
- Worked with hospital staff to communicate status of patient.
Membership Staff
UIC Recreation Facility
Chicago, Illinois
11.2015 - 05.2020
- Provided friendly customer service to members while assisting in enrollment, upkeep, and renewal of individual's membership services and any other customer needs
- Managed used of resources efficiently in order to provide correct information or solve a problem
- Communicated with team members and staff to resolve issues that arose in a proper and efficient manner.
Summer Day Camp Counselor
Chicago Park District
Chicago, IL
06.2015 - 08.2017
- Planned, organized, facilitated and promoted diverse recreational programs.
- Monitored health conditions of campers, administered first aid when needed, reported incidents to supervisor immediately.
- Conferred with management to discuss and resolve participant complaints.
- Supervised campers and ensured their safety while participating in activities.
Education
Bachelor of Arts - History And Anthropology
University of Illinois At Chicago
Chicago, IL05-2020
Skills
- PowerPoint
- Reliable and Responsible
- Strong Communication and Interpersonal Skills
- Decision-Making
- Documentation and Reporting
- Team Leadership
- Attention to Detail
- Excellent Written and Verbal Communication
- Goal-Driven
- Honest and Dependable
- Deadline Management
- Customer Service
Leadership Experience
- Lambda Zeta Chi Sorority, 11/2016-05/2020; Secretary on Executive Board: Works with other members of executive board to make sure organization is running effectively and is successful, Director of Fundraising: Raise funds for organization by coordinating events and delegating tasks to a committee., Collegiate Panhellenic Council Delegate: Update members of chapter about other events in other chapters in timely manner as well as organize groups to attend events.
- National Alliance on Mental Illnesses, Volunteer
- American Brain Tumor Association, Volunteer
References
References available upon request.
Timeline
Flooring Specialist
The Home Depot Inc
11.2022 - Current
Customer Service
Home Depot
07.2020 - Current
Hearing Screener
South Suburban Hospital
03.2017 - 12.2021
Membership Staff
UIC Recreation Facility
11.2015 - 05.2020
Summer Day Camp Counselor
Chicago Park District
06.2015 - 08.2017
Bachelor of Arts - History And Anthropology
University of Illinois At Chicago
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