Yasmine Vital
Philadelphia,PA
Summary
As an enthusiastic employee, I am committed to embrace new challenges. I possess a strong work ethic, am adaptable, and have exceptional interpersonal skills. I am fluent in English, French, and Creole, and I can provide clear customer service in all three languages. I am committed to providing every customer with a positive and memorable experience. Seeking to apply customer service and problem-solving expertise to benefit your company as a call center representative.
Overview
5
5
years of professional experience
Work History
Resident Care Assistant
Delaware Valley Residential Care
Warminster, PA
07.2019 - Current
- Served meals to residents according to individual meal plans, nutritional needs and personal preferences.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Observed and documented any abnormal behaviors or symptoms of illness.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Machine Operator
Asendia USA
Folcroft, PA
09.2018 - 06.2019
- Adjust machine settings to complete tasks accurately.
- Sorted incoming mail for distribution to staff, departments and external customers.
- Labeled containers with required information before dispatching them.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Utilized various scanning hardware, computer programs and applications to scan files and documents.
Education
Associate of Science - Nursing
Community College of Philadelphia
Philadelphia, PASkills
Digital skills:
- Microsoft Office Microsoft Excel Microsoft Powerpoint
As a nursing student, I have taken several computer classes to fulfill my major requirements These classes have given me an extensive experience with working on computers, in addition to my basic skills such as navigating through Canvas for my school assignments Furthermore, in my past employment, I was responsible for sorting and delivering mail to the correct recipient using specialized software, requiring a great deal of caution and attention to detail
Language skills:
- English, French, Haitian Creole
Professional skills:
- Compassionate Communication
- Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype, able to communicate with customer across a variety of channels
- Multitasking
Timeline
Resident Care Assistant
Delaware Valley Residential Care
07.2019 - Current
Machine Operator
Asendia USA
09.2018 - 06.2019
Associate of Science - Nursing
Community College of Philadelphia
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