Yassel Alentado Sainz
Lancaster,PA
Summary
I am a graduated of Technician in Instrumentation and Automatic Control, but i have ventured into the world of sales and customer satisfaction for almost 10 years. Im worked in a supermarket (Palco),where i learned a lot about customer service and developed skills as an organizer of merchandise,food packer,floor manager. I have experience in machine operations in production centers, i worked as an operator in the (Bimbo) factory. Also had a small business where i bought and sold variety of products.
Overview
16
16
years of professional experience
Work History
Costume Service
Palco
06.2006 - 02.2015
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Ability to fill jobs in the absence of workers, (merchandise organizer, merchandise packer, even sales floor manager), satisfyingly developing each roll.
Production Operator
Bimbo® Bakeries USA
10.2015 - 04.2016
- Used equipment properly to avoid workplace hazards or injuries.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products for defects and flaws using proper QA procedures.
- Displayed good knowledge of safe operating and emergency procedures development and implementation.
Sales Manager
Myself
02.2017 - 03.2022
- Customer service,mainly handling customer issues, solving them quickly and efficiently,prioritizing the client satisfaction.
- Preparing sales summaries and accounting summaries.
- Delivering merchandises.
Education
Bachelor of Science - Technician Instrumentation And Automatic Control
Hermanos Gomez
La Habana,Cuba06.2002
Skills
- Experience in sales
- Experience in costumer service
- Use the equipment properly
- Packing
- Delivering
- Problem solving
- Quick learning
- Ability to adapt
- Creativity
- Teamwork
- Strength
- Dexterity
Languages
Spanish
Full Professional
English
Elementary
Timeline
Sales Manager
Myself
02.2017 - 03.2022
Production Operator
Bimbo® Bakeries USA
10.2015 - 04.2016
Costume Service
Palco
06.2006 - 02.2015
Bachelor of Science - Technician Instrumentation And Automatic Control
Hermanos Gomez
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