YASSER KHUWAYRAH
Burbank,IL
Summary
Dynamic professional with extensive experience in content moderation at Concentrix Jordan and a proven track record in team leadership and training development. Adept at enhancing service delivery and resolving complex customer issues, leveraging strong communication skills and strategic planning abilities to drive brand awareness and improve customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Content moderation advisor
Concentrix Jordan
Amman, Jordan
01.2022 - 05.2024
- Monitoring content on social media and online forums.
- Ensuring compliance with company policies and procedures.
- Handling inappropriate or law-violating content.
- Collaborated with team members to enhance service delivery processes.
- Trained new advisors on company policies and customer service protocols.
Supervisor for JTI
VMLY&R
Amman, Jordan
01.2018 - 12.2022
- Responsible for a fieldwork team for the promotion department (field marketing) and tracking the problems of shops to increase the sales process.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Developed training materials for staff on product knowledge and customer service techniques.
- Supervised team members in executing marketing strategies and promotional activities.
Customer Service
Crystal Call
Amman, Jordan
09.2015 - 12.2017
- Responsible for solving customer problems and satisfying them (Hunger station) for the State of Saudi Arabia.
- Trained new staff on company policies and customer service best practices.
- Resolved customer complaints and escalated issues to management when necessary.
- Monitored call quality to ensure compliance with company standards.
Education
Diploma Degree - Civil Engineering
Al Quds College
Amman-Jordan02-2017
Skills
- Content moderation
- Team collaboration
- Training development
- Team leadership
- Promotional campaigns
- Brand awareness
- Effective communication
- Customer service
- Employee supervision
- Problem resolution
- Excellent communication and social skills
- Strategic planning abilities
- Project management proficiency
- Attention to detail
- Adaptability and innovation
Certification
- Microsoft Powerpoint
- Microsoft Excel Advanced
- Microsoft Excel Beginner and Intermediate
- Collaboration
- Decision Making
- Effective Communication
- Email Etiquette
- Structural Analysis PROKON
- Structural Analysis SAFE
- Structural Analysis ETABS
Languages
English
Full Professional
Arabic
Native/ Bilingual
Spanish
Elementary
Affiliations
- Reading
- Searching
- Swimming
- Travel
References
References available upon request.
Timeline
Content moderation advisor
Concentrix Jordan
01.2022 - 05.2024
Supervisor for JTI
VMLY&R
01.2018 - 12.2022
Customer Service
Crystal Call
09.2015 - 12.2017
Diploma Degree - Civil Engineering
Al Quds College