Yassette Morales
NYU Langone
Brooklyn
16
years of professional experience
Highly accomplished healthcare professional with 5 years operational experience in practice administration combined with 17 years of professional experience. I am seeking to take my next career step within a respected organization that values hard work, talent, and demonstrated success.
Work History
Sr. Medical Secretary (Floater)
8 Years 6 Months- Respond to priority issues to ensure the prompt referral of urgently needed medical care.
- Assisted Director of Diabetes and Endocrine in transitioning practice from Weill Cornell.
- Coordinate and manage multiple priorities and projects for the practice managers or physicians.
- Register incoming patients and schedule follow up appointments.
- Schedule and coordinate surgical procedures, providing patients with appropriate information regarding procedures and anesthetics.
- Answer telephones, screen calls, enter medication refills and process medical records request.
- Respond and triage in-basket messages to appropriate parties.
- Provided administrative support functions for department 7H which included Primary care physicians, 2 Pulmonary Surgeons, Chief of Hepatology, and Cardiology.
Program Associate
1 YearPractice Manager
1 Year 2 Months- Managed the day-to-day operations ensuring that the receptionist and medical assistants performed their jobs efficiently and with excellent customer service.
- Successfully completed AAAASF facility accreditation for a class C-M facility.
- Assisted in transitioning from paper medical charts to electronic medical records, providing training and technical support throughout the process.
- Verified insurance coverage, called in prescriptions, and acted as personal secretary for physician.
- Assisted in hiring, disciplining, and terminating personnel.
- Designed and published patient education materials used in our clinic for improved understanding of surgical procedures, risks and benefits.
- Optimized technology, standardized processes and procedures, identified and resolved workflow issues, and created job descriptions.
- Participated in meetings to ensure practice is AAAASF and HIPPA compliant, and updated policies & procedures accordingly.
- Collaborated with physicians and staff to ensure proper maintenance of up to date medical certifications and credentials.
- Resolved employee relations challenges through effective conflict resolution.
- Conserved physician’s time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating communications.
- Oversee all authorizations for all medications, surgical procedures, and radiology exams.
Office Supervisor
3 Years 8 Months- Resolved complex patient complaints, and answered questions regarding policies and procedures.
- Managed schedules of staff and physicians, organized office functions, and oversaw daily operations of office with 5 employees.
- Ensured services are in compliance with current healthcare regulations and HIPAA.
- Managed physician’s calendar and ensured coverage with other on staff anesthesiologists.
- Successfully completed AAAASF re-certification for a class C facility.
- Made practice more efficient through workflow improvements, detail-oriented process changes, and increased focus on customer satisfaction.
- Maintained open line of communication and scheduled procedures for Plastic surgeon, Urologist, Gynecologist, and Gastroenterologist.
- Contacted insurance companies to make sure procedures didn’t require authorization, if so make sure to obtain and document authorization.
- Authorized, refilled, and maintained Migraine patient’s Botox medication.
- Coordinated surgical scheduling and obtained all appropriate documentation.
- Supervised patient scheduling, registration, billing, collection, data entry and processing, and cash posting.
- Obtained MRI, CT, and CAT scan authorizations.
- Maintained worker’s compensation and No fault documentation, and submit C4 forms for procedure authorizations.
- Reconciled daily charges and handle any discrepancies immediately.
- Provided patients with appropriate information regarding pain management procedures and anesthetics.
- Made sure that the office was clean and sanitized at all times.
- Provided patients with billing information in case of invalid insurance or billing problem.
Executive Assistant
2 Years 5 Months- Provided administrative support functions for Chief of Hand surgery.
- Scheduled appointments and maintained up to date demographics.
- Submitted billing packages which included demographics, insurance information, and all required documents.
- Registered incoming patients, collected and processed patient’s payments and co payments.
- Demonstrated ability to maintain composure and work efficiently in a fast paced environment while preserving strict confidentiality.
- Improved business prospects and the quality of clerical work.
- Scanned, updated, and maintained patient’s electronic medical record.
- Sent Thank you letters to all referring physicians.
- Collaborated with medical practitioner to ensure proper maintenance of his medical certifications and credentials.
- Maintained open lines of communication between patients, physicians, staff, and operating room personnel.
Skills
Recognized for reliability and “getting the job done” through persistence and a strong work ethic.
Proficient in the following electronic medical record systems Epic
IDX
Eagle
Sammy
and Lytec.
Strategic-relationship/partnership-building skills
listen attentively
solve problems creatively
and use tact and diplomacy to find common ground and achieve win-win outcomes.
Excellent communication skills and professional demeanor gained through extensive interactions with individuals at all levels.
Bilingual (English/Spanish)
Multi-task management
Superior organizational skills
Policy development and implementation
Results oriented
WPM: 50
Timeline
Program Associate
NYU
10.2021 - 10.2022Read More
Sr. Medical Secretary (Floater)
NYU Langone
02.2018 - CurrentRead More
Practice Manager
B-Medical Health, PC
11.2016 - 01.2018Read More
Office Supervisor
Elena Ocher Medical, PC
02.2013 - 10.2016Read More
Executive Assistant
Beth Israel Medical Center
08.2010 - 01.2013Read More