Yassine El Otmani
Pittsburgh
Summary
Dynamic Hospitality Manager with over 7 years of experience, skilled in Agile and Predictive methodologies, and proficient in managing project lifecycles from conception to completion.
Strong foundation in corporate accounting complements expertise in PMS management, With Proven ability to lead cross-functional teams and drive operational excellence, fostering a culture of continuous improvement and client/ Guests satisfaction.
Committed to leveraging financial insight and strategic project management skills to enhance organizational performance in the hospitality sector.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Hotel Manager
American Cruise Lines
Guilford, CT
05.2025 - Current
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to the Ship Passengers.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Coordinated events and turnarounds, ensuring smooth execution of all logistical aspects.
Hotel General Manager
Best Western Plus at Pittsburgh
Pittsburgh
07.2022 - 04.2025
- Implementing sustainable practices to reduce the hotel's environmental impact and improve its eco-friendly image in the market
- Implement innovative guest experience strategies to enhance customer satisfaction and drive positive online reviews, increasing visibility and attracting new guests to the hotel.
- Developing strategic partnerships with local businesses and organizations to offer exclusive deals and packages to hotel guests, increasing revenue and creating a unique value proposition in the market.
- Developing and implementing employee training programs to ensure high-quality service delivery, staff retention, and operational efficiency, contributing to the hotel's success and competitive advantage in the market.
Operations Manager
Best Western Plus at Pittsburgh
Pittsburgh
12.2021 - 06.2022
- Implement innovative cost-saving strategies to optimize hotel operations and improve overall profitability.
- Develop and implement customer service training programs for hotel staff to enhance guest satisfaction and loyalty, aligning with Best Western Plus's reputation for exceptional service in the market.
- Develop and manage efficient inventory control systems to minimize waste and maximize cost savings, ensuring optimal supply levels for smooth hotel operations at Best Western Plus.
Assistant General Manager
Springhill suites at Pittsburgh
Pittsburgh
08.2021 - 12.2021
- Implement innovative strategies to enhance customer satisfaction and loyalty, leading to increased repeat business and positive word-of-mouth marketing.
- Develop and execute training programs for new and existing staff to ensure high levels of customer service and operational efficiency.
- Collaborate with the General Manager to analyze financial data and develop cost-effective strategies to maximize revenue and profitability.
FOH Manager
Aladdin's Eatery Systems, Inc.
01.2019 - 12.2020
- Coordinated daily Front of the House and Back of the House restaurant operations.
- Organized and supervised shifts.
- Implemented policies and protocols that will maintain future restaurant operations.
- Develop and implement training programs to enhance customer service skills and ensure consistent delivery of exceptional dining experiences.
Night Auditor - Hotel Associate
Marriott Hotel at Pittsburgh, PA
Pittsburgh, PA
04.2017 - 04.2020
- Conduct regular audits to ensure compliance with company policies and procedures, especially during night shifts, to maintain a high level of security and guest satisfaction at The Marriott Hotel.
- Implement night audit procedures to ensure accurate and timely financial reporting for The Marriott Hotel, optimizing revenue and identifying cost-saving opportunities.
- Coordinate with the front office team to ensure seamless guest check-in and check-out experiences during night shifts, enhancing overall guest satisfaction at The Marriott Hotels.
Education
Certificate - Project Management
Chegg's
04.2021
Master Degree - Marketing and Sales
ARTOIS UNIVERSITY
Certificate - Accounting
ALLEGHENY COUNTY COMMUNITY COLLEGE
06.2019
Bachelor's Degree - Accounting Sciences
HECF BUSINESS SCHOOL
06.2010
Skills
- Customer services/ Guest relations
- Project Management
- Health and safety compliance
- Recruitment and hiring
- Sales and marketing
- Multilingual communication ( French, Spanish, Arabic )
- Estimating & Budgeting
- Corporate accounting solid background
- PMS management
Certification
- CM - Certified Manager Certification
Languages
French - Proficient
Arabic - Proficient
Internships
- Jun 2010 - Jun 2011
- Assistant Financial Controller
- Sofitel - ACCOR at Fès, Morocco
- Assisted in implementing cost-saving initiatives and provide strategic financial advice to optimize the hotel's financial performance.
- Develop and maintain strong relationships with external auditors to ensure compliance and accuracy in financial reporting
- Analyze financial data and prepare reports for senior management to support decision-making processes and drive business growth for the hotel.
Timeline
Assistant Hotel Manager
American Cruise Lines
05.2025 - Current
Hotel General Manager
Best Western Plus at Pittsburgh
07.2022 - 04.2025
Operations Manager
Best Western Plus at Pittsburgh
12.2021 - 06.2022
Assistant General Manager
Springhill suites at Pittsburgh
08.2021 - 12.2021
FOH Manager
Aladdin's Eatery Systems, Inc.
01.2019 - 12.2020
Night Auditor - Hotel Associate
Marriott Hotel at Pittsburgh, PA
04.2017 - 04.2020
Master Degree - Marketing and Sales
ARTOIS UNIVERSITY
Certificate - Accounting
ALLEGHENY COUNTY COMMUNITY COLLEGE
Bachelor's Degree - Accounting Sciences
HECF BUSINESS SCHOOL
Certificate - Project Management
Chegg's