Yassmine Cooper
Phoenix,AZ
Summary
Driven professional with a track record of enhancing customer satisfaction and fostering child development at Prince Of Prince Preschool. Excelled in leadership and environmental services, boosting team performance and ensuring a safe learning environment. Skilled in parent-teacher communication and sales, adept at resolving conflicts and upselling, contributing to revenue growth.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Assistant Teacher
Prince Of Prince Preschool
02.2022 - Current
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Virtual Customer Service Associate
Redfox Virtual Associate
02.2021 - 03.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported fellow team members in resolving complex issues by sharing expertise and advice when needed.
- Identified opportunities for upselling products or services during customer interactions, boosting company revenue.
- Strengthened relationships with key clients by providing personalized attention and addressing their unique needs proactively.
Cashier/Customer Service Representative
Walmart
06.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Childcare Attendant
Self Employed
05.2016 - 02.2022
- Implemented age-appropriate curriculum aligned with state standards to support academic readiness alongside social-emotional growth.
- Implemented effective behavior management strategies to maintain a safe and nurturing environment for children.
- Promoted healthy growth and development through physical, cognitive, social, and emotional support for each child.
- Participated in ongoing professional development workshops to stay current on best practices in early childhood education and care.
Monitor Attendant
Atlantic Express Transportation Corp
01.1997 - 07.2021
- Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.
- Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
- Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
- Participated in quality improvement initiatives aimed at enhancing patient safety and satisfaction within the facility.
Retail Sales Associate
The Avenue
04.1991 - 01.1997
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Manager
Burger King
04.1985 - 11.1990
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Lafayette High School
Brooklyn, NY06.1986
Skills
- Parent-Teacher Communication
- Sales Associate
- Childcare Worker
- Environmental Services
- Leadership
Certification
- [Area of certification] Training - [Timeframe]
- ABC Home Health Care
- Childcare Safety
- Food Perpartion
- Arizona Early Childhood
Timeline
Cashier/Customer Service Representative
Walmart
06.2022 - 02.2023
Assistant Teacher
Prince Of Prince Preschool
02.2022 - Current
Virtual Customer Service Associate
Redfox Virtual Associate
02.2021 - 03.2024
Childcare Attendant
Self Employed
05.2016 - 02.2022
Monitor Attendant
Atlantic Express Transportation Corp
01.1997 - 07.2021
Retail Sales Associate
The Avenue
04.1991 - 01.1997
Manager
Burger King
04.1985 - 11.1990
High School Diploma -
Lafayette High School
- [Area of certification] Training - [Timeframe]
- ABC Home Health Care
- Childcare Safety
- Food Perpartion
- Arizona Early Childhood
Similar Profiles
Roxanne MikelsonRoxanne Mikelson
Head Preschool Teacher at Prince Of Peace PreschoolHead Preschool Teacher at Prince Of Peace Preschool
LINDSAY KLINELINDSAY KLINE
Behavioral Health Care Specialist at UVACH Prince William Medical CenterBehavioral Health Care Specialist at UVACH Prince William Medical Center
Khadija OgarroKhadija Ogarro
Classroom Teacher at Prince Georges County Public SchoolsClassroom Teacher at Prince Georges County Public Schools