Yassmine Hichame
Portland,OR
Summary
Dynamic service manager with a proven track record at Chipotle Restaurant, adept at problem-solving and relationship building. Successfully led teams of up to 35 staff, enhancing productivity in a high-volume environment. Skilled in cash management and inventory control, fostering a positive workplace culture while ensuring exceptional customer satisfaction.
Overview
4
4
years of professional experience
Work History
Apprentice
Chipotle Restaurant
05.2024 - 02.2025
- formally trained new hires on menu items, computer systems, company standards, and customer service expectations.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
Service Manager
Chipotle Restaurant
05.2021 - 05.2024
- successfully managed 15 to 30 staff members at any given time by assigning tasks, ensuring that both restaurant and customer standards are met.
- Managed cash and credit card transactions accurately, reconciling payments at the end of each shift.
- Handled challenging customer situations with professionalism and empathy, resolving issues to the satisfaction of both guests and management.
- Hired, trained and supervised team of service staff members to meet business goals.
- performed complete inventory checks of stocks and supplies at directed intervals.
- up kept a positive and productive work environment with staff.
Education
Acellus Academy
Spokane, WA2021
Skills
- Problem-solving
- Teamwork and collaboration
- Time management
- Safety awareness
- Relationship building
- multitasking
- Heavy lifting
- Shipment receiving
- successful in high volume workplace
Timeline
Apprentice
Chipotle Restaurant
05.2024 - 02.2025
Service Manager
Chipotle Restaurant
05.2021 - 05.2024
Acellus Academy
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