Yaswanth Kalthireddy
Tirupati,INDIA
Summary
I consider my self a responsible and orderly person. I am looking forward for my first work experience. I am Adaptability person Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Call Centre Associate ( Internship )
Massanutten
07.2024 - Current
- Handling guest complaints, booking reservations for resort activities like water park with CRM software, etc
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Provided expert assistance to callers, efficiently navigating internal systems to address inquiries accurately.
- Investigated and resolved customer inquiries and complaints quickly.
Front Desk Associate (Internship)
Massanutten
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Collected room deposits, fees, and payments.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Utilized hotel management software for data entry and reporting purposes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Maintained cleanliness and organization of front desk area.
Front Desk Associate
Apartment hotels
06.2023 - 08.2023
- Worked as front desk associate at Apartment hotels
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Bachelor of Hospitality Management - Hospitality
ANDHRA UNIVERSITY
Visakhapatnam09.2023
Diploma of Hotel operations - Hospitality Administration And Management
SUN INTERNATIONAL
Visakhapatnam06.2020
Skills
- MS word
- Communication
- MS Xcel Sheet
- Computer Skills
- Multitasking and Organization
- Team Collaboration
- Attention to Detail
- Flexible Schedule
- Professionalism and Etiquette
Guest relations
Listening skills
Time management
Problem-solving skills
Front office support
Hospitality services
Accomplishments
Got my picture on the employee of the board at the front desk for providing best experience to the guest and for most check-ins
Hobbies and Interests
Poetry writing
Certification
Awarded certificate for the completion of seasonal supervisor spring board course
Timeline
Call Centre Associate ( Internship )
Massanutten
07.2024 - Current
Front Desk Associate (Internship)
Massanutten
08.2023 - Current
Front Desk Associate
Apartment hotels
06.2023 - 08.2023
Bachelor of Hospitality Management - Hospitality
ANDHRA UNIVERSITY
Diploma of Hotel operations - Hospitality Administration And Management
SUN INTERNATIONAL
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