Yaszmyina Ayers
St. Louis,MO
Summary
Goal-oriented professional with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced environment. Focused on continual self-improvement to professionally represent the company.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Direct Support Professional
Family Matters LLC
Cape Girardeau, MO
12.2025 - 05.2026
- Delivered individualized client support, enhancing safety, independence, dignity, and quality of life.
- Applied calm communication and problem-solving skills to de-escalate challenging situations, fostering positive outcomes.
- Managed daily responsibilities independently while prioritizing client needs and time-sensitive tasks.
- Recorded client activities, needs, and services accurately, ensuring confidentiality and compliance.
Direct Support Professional
Guardian Angel LLC
Sikeston, MO
02.2025 - 12.2025
- Assisted clients with daily living needs, fostering independence, self-esteem, and overall wellness.
- Supported clients with daily living needs while promoting independence, self-esteem, and overall wellness.
- Monitored medication administration and maintained accurate records to support client safety and treatment plans.
- Applied effective communication and crisis-intervention techniques to de-escalate challenging situations, ensuring client safety.
- Facilitated recreational activities and social interactions to enhance engagement and minimize isolation.
Waitress
Hooters Restaurant
Oklahoma City, OK
06.2022 - 09.2022
- Delivered responsive customer service in high-volume environment, enhancing guest satisfaction.
- Processed cash and credit-card transactions with accuracy, ensuring seamless customer experience.
- Resolved customer questions and service concerns through clear communication and problem-solving.
- Managed multiple tables and competing priorities, ensuring timely service and attention to detail.
Summer Camp Leader
KIPP Foundation
West Helena, AR
07.2022 - 07.2022
- Led groups of children through structured activities while maintaining safety, organization, and engagement.
- Resolved conflicts calmly while reinforcing expectations for responsibility, cleanliness, and punctuality.
- Coordinated events and managed camp inventory and records to ensure smooth operations.
Education
Bachelor of Science - Psychology
Southeast Missouri State University
Cape Girardeau, MOAssociate of Science -
Phillips Community College of the University of Arkansas
West Helena, ARHigh School Diploma -
KIPP Delta Collegiate High School
Helena, ARSkills
- Medication Management
- HIPAA Compliance
- Recordkeeping
- Customer and Client Support
- Time Management
- Multitasking and Prioritization
- Conflict De-escalation
- Problem Solving
- Team Collaboration
- Remote Communication
- Professional Communication
- Financial Recordkeeping
Certification
- Medication (MED) Certified
- CPR Certified
- Insulin Administration Certified
Timeline
Direct Support Professional
Family Matters LLC
12.2025 - 05.2026
Direct Support Professional
Guardian Angel LLC
02.2025 - 12.2025
Summer Camp Leader
KIPP Foundation
07.2022 - 07.2022
Waitress
Hooters Restaurant
06.2022 - 09.2022
Bachelor of Science - Psychology
Southeast Missouri State University
Associate of Science -
Phillips Community College of the University of Arkansas
High School Diploma -
KIPP Delta Collegiate High School