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YATTA GIBSON
Sharon Hill,PA
Summary
Customer-focused professional with over 10 years in high-stakes customer service and patient care. Delivered exceptional support, managed complex schedules, and maintained accurate documentation. Handled challenging situations to ensure positive experiences, driving teamwork and operational efficiency.
Overview
15
15
years of professional experience
Work History
Direct Care Support
Devereux Behavioral Health
08.2016 - Current
- Acted as primary contact for clients, teaching social skills and facilitating community integration.
- Managed complex daily schedules, coordinating transportation and medication to optimize client well-being.
- Provided personalized support to clients, ensuring daily needs and appointments were met with attention to detail.
- Maintain meticulous records of financial documents, behavioral assessments, and daily activity logs, ensuring 100% compliance with organizational standards.
Direct Care Support
Altruistic Home Care Agency
09.2014 - 07.2016
- Provided compassionate, one-on-one care in home-based setting, prioritizing resident rights and promoting independence.
- Advocated for client needs, maintaining high standards of service and personal dignity at all times.
- Supported nursing staff with vital sign assessments and daily care routines, adhering to strict healthcare protocols.
Customer Service Representative
Little Caesars
10.2011 - 05.2014
- Processed high-volume transactions and addressed customer inquiries, ensuring timely and accurate resolutions with a positive demeanor.
- Achieved "Exemplary" and "Exceeds Expectations" ratings on performance reviews for delivering reliable, high-quality service.
- Earned recognition from management for effective multitasking and commitment to providing a clean, inviting environment for customers.
Education
High School Diploma -
Southern Philadelphia High School
Philadelphia, PA05-2014
Skills
- Crisis intervention
- Behavioral assessment
- Client advocacy
- Customer management
- Appointment scheduling
- Compliance oversight
- Digital documentation
- Log management
- Office software
- Critical thinking
- Effective communication
- Team support
Timeline
Direct Care Support
Devereux Behavioral Health
08.2016 - Current
Direct Care Support
Altruistic Home Care Agency
09.2014 - 07.2016
Customer Service Representative
Little Caesars
10.2011 - 05.2014
High School Diploma -
Southern Philadelphia High School