Yatzari Martinez
Dallas,TX
Summary
Retail sales professional versed in product placement and merchandising. Over 5 years experience in a customer service oriented environment, with extensive experience coaching team members to adapt to change and meet company objectives. SKILLS: Customer-oriented, Adapts easily to change, Active listening skills, Eager to learn more and develop within the company, Motivated team player consistently focused on sales goals and and team productivity.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Walgreens
05.2023 - 03.2024
- Alerted customers to upcoming sales events and promotions.
- Cleaned and organized store for BOH accuracy.
- Created in store marketing with Pharmacy to promote immunization sales.
- Stocked and replenished merchandise according to store CFR guidelines.
- Cultivated customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Welcomed customers into the store and helped them locate items by asking questions and walking them to the item in the aisle.
- Educated customers about Walgreens brand and our policy regarding their satisfaction of the product.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Setting seasonal aisles and updating when needed.
- Delegating responsibilities per shift in a time based manner to assist fellow supervisors to manage their time to complete tasks.
- Worked with store managers to reorganize hazardous waste system to make sure we are 100% compliant to standards.
- Developed a communication system within the store for proper shift expectations.
- Implemented in store system to address engagement survey results.
Shift Supervisor
CVS Pharmacy
09.2020 - 03.2023
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Supervised and directed all merchandise and shipment processing.
- Also performed monthly inventories on merchandise and resolved discrepancies.
- Actively pursued personal learning and development opportunities.
- Worked with the management team to implement proper division of responsibilities.
- Communicated clear expectations and goals to each team member.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Trained new sales associates and supervisors for the store.
Customer Service Representative
PLS Check Cashers
05.2019 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Followed company policies and procedures regarding cash handling.
- Reduced discrepancies in cash handling by effectively using the PLS method to ensure right amount was given in each transaction.
Education
Associate of Arts - Criminal Justice
North Lake College
Irving, TX05.2025
High School Diploma -
Thomas Jefferson High School
Dallas, TX05.2019
Skills
- Customer-Oriented
- Schedule Management
- Inventory Control
- Safety understanding
- Computer Understanding
Timeline
Shift Supervisor
Walgreens
05.2023 - 03.2024
Shift Supervisor
CVS Pharmacy
09.2020 - 03.2023
Customer Service Representative
PLS Check Cashers
05.2019 - 09.2019
Associate of Arts - Criminal Justice
North Lake College
High School Diploma -
Thomas Jefferson High School
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