Yatzie Lugo
Kwik Trip
KENOSHA,WI
7
years of professional experience
Detail-oriented professional with expertise in sanitation procedures and ticketing systems. Proven ability to enhance customer satisfaction while training team members to uphold safety standards.
Work History
Bakery Worker
7 Months- Operated bakery equipment to ensure consistent product quality and adherence to safety standards.
- Prepared variety of goods, including pastries, and donuts, and brownies/bars following established procedures.
- Maintained cleanliness and organization of the bakery area to promote a safe work environment.
- Assisted in training new staff on proper baking techniques and equipment usage for optimal performance.
IT Service Desk Analyst
2 Years 8 Months- Provided technical support for hardware and software issues, ensuring timely resolution and customer satisfaction.
- Diagnosed network connectivity problems using troubleshooting tools to restore services efficiently.
- Documented support processes and solutions in knowledge base, enhancing team efficiency and information sharing.
- Assisted in training new team members on service desk protocols and best practices for issue resolution.
- Monitored ticketing system for priority incidents, escalating issues when necessary to maintain service level agreements.
Chicken Cook
3 Years- Prepared chicken products according to established recipes and quality standards.
- Trained new team members on food preparation techniques and safety protocols.
- Ensured cleanliness and organization of kitchen and cooking stations.
- Monitored inventory levels and reported shortages to management for timely restocking.
Education
High School Diploma
Skills
Sanitation procedures
Ticketing system proficiency
System monitoring
Teaching techniques
Attention to detail
Timeline
Bakery Worker
Kwik Trip
01.2026 - CurrentRead More
IT Service Desk Analyst
Randstad Technologies
01.2023 - 09.2025Read More
Chicken Cook
Chick-fil-A
01.2020 - 01.2023Read More
Zion-Benton Township Highschool
High School Diploma
Read More