Yatziry Guerrero
McAllen
Summary
Possess strong research skills, ability to work well in team settings, and adaptability to new environments. Demonstrated initiative in challenging assignments and commitment to continuous learning and growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike.
Overview
3
3
years of professional experience
Work History
Call Agent
Teleperformance USA
McAllen
01.2026 - 03.2026
- Assisted customers with inquiries and resolution of issues via phone.
- Documented customer interactions accurately in the company's database.
- Collaborated with team members to improve service delivery processes.
- Handled high call volumes while ensuring quality communication standards.
- Followed up on customer requests to ensure satisfaction and resolution.
- Provided customer service support for incoming calls and emails.
- Resolved customer issues using problem-solving skills.
- Responded to customer complaints in a timely manner.
Barista Shift Supervisor
Rossina Cafe
McAllen
10.2024 - 02.2026
- Supervised daily operations and staff workflow during busy shifts at local cafe.
- Trained new baristas on coffee preparation and customer service techniques.
- Managed inventory levels and placed orders for coffee beans and supplies.
Volunteer
DIF
McAllen
06.2023 - 07.2024
- Public Speaking
- Flexible Schedule
- Team Collaboration
- Initiative
- Multitasking and Organization
- During this summer, I volunteered to play with amazing children from a public organization in Mexico.
Internship Student
McAllen
08.2023 - 05.2024
- Created content for social media platforms to increase brand awareness.
- Participated in brainstorming sessions to generate ideas for campaigns or initiatives.
- Designed promotional materials including flyers, posters, banners.
- Assisted in developing marketing plans according to company objectives.
- I am also great with customer service and making sure the customer always walks out with a smile.
Education
BBA - Marketing
The University of Texas Rio Grande Valley
Edinburg, TXSkills
- Fast Learner
- Active Listener
- Problem-Solving
- Multitasking
- Empathy and Emotional Intelligence
Timeline
Call Agent
Teleperformance USA
01.2026 - 03.2026
Barista Shift Supervisor
Rossina Cafe
10.2024 - 02.2026
Internship Student
08.2023 - 05.2024
Volunteer
DIF
06.2023 - 07.2024
BBA - Marketing
The University of Texas Rio Grande Valley