Summary
Overview
Work History
Education
Skills
Additional Skills
References
Timeline
Generic

Yavette Wilkins

Independence,MO

Summary

Dynamic and results-oriented professional with 3 years experience in Electronic billing processing and investigative research, honed at Shook Hardy & Bacon. Proven multitasking and organizational skills complement a track record of reducing unpaid accounts, with a keen focus on achieving and surpassing employer-desired outcomes.

Overview

14
14
years of professional experience

Work History

Electronic Billing Specialist

Shook Hardy & Bacon
Kansas City, MO
01.2022 - Current
  • Investigate past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Submit invoices through the Ebilling Hub for review by the client.
  • Submit appeals for reduced invoices on the client’s electronic billing website.
  • Contact client, attorneys, and legal staff to obtain legal information
  • Maintain up-to-date records of all billing activities in Arcs including charges, adjustments, and rejections.
  • Analyze client accounts for billing errors or discrepancies in order to resolve issues quickly.
  • Submit accrual information in client’s electronic billing website or by email as requested.
  • Work closely with the Billing and Collections Team to provide support as needed.

Billing Coordinator

Midwest Ear Nose and Throat
Olathe, KS
11.2020 - 01.2022
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Maintained updated knowledge of coding requirements, which included continuing education and certification renewal.
  • Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
  • Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
  • Communicated with healthcare personnel, including practitioners to promote accuracy.
  • Actively maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third party requirements regarding billing.
  • Interpreted medical reports to apply appropriate ICD-10, CPT-4 and HCPCS codes.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Interpreted medical terminology and pharmacological information to translate information into coding system.

Accounts Receivable Specialist

Morgan Hunter Corporation
Overland Park, KS
08.2020 - 09.2020
  • Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
  • Posted charges, payments and adjustments.
  • Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
  • Completed appeals and filed and submitted claims.
  • Posted and adjusted payments from insurance companies.
  • Reviewed and verified benefits and eligibility with speed and precision.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Applied payments, adjustments and denials into medical manager system.
  • Prepared billing statements for patients, ensuring correct diagnostic coding.
  • Prepared and attached referrals, treatment plans or other required correspondence to reduce incidence of denials.

Technical Support Representative

MSTS
Overland Park, KS
05.2019 - 07.2020
  • Assessed customer bug reports and enhancement requests and prioritized development to streamline response.
  • Diligently followed up with customers about existing orders, informing on status and responding to questions.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Built and maintained successful relationships with service providers, vendors, dealers and consumers.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Mentored other technical engineers and support professionals to provide professional development and skill enhancement.
  • Observed system functioning and entered commands to test different areas of operations.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.

Referral Specialist

Centene Corp.
Lenexa, KS
09.2016 - 04.2019
  • Managed and obtained insurance authorizations for patient referrals from physicians.
  • Assisted patients by answering questions and providing information regarding referrals.
  • Tracked referral request progress and resolved issues to maintain smooth processing.
  • Collected required signatures to initiate referral process.
  • Gathered and verified insurance requirements to meet payer requirements.
  • Entered confidential patient information and updated electronic records in database.
  • Developed productive working relationships with numerous insurance company representatives.
  • Selected by supervisor to train new hires on departmental processes and software.
  • Commended for timeliness and accuracy in all documentation, from initial contact to account closeout.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Answered 25 average daily phone calls to schedule appointments and address patient inquiries.
  • Addressed, documented and responded to incoming correspondences to address client queries.

Veteran Services Program Support Specialist

Centrinex
Lenexa, KS
05.2015 - 12.2015
  • Produced and updated organizational records and reports, including organizing budgets and documentation.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Consulted with local government representatives to understand community needs and strategize response plans.
  • Advocated for placement of patients into community-based treatment settings
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Created agendas and communication materials for team meetings.
  • Performed site evaluations, customer surveys and team audits.
  • Referred patients to appropriate healthcare services or resources
  • Explained policies, procedures, and services to patients using medical or administrative policies

Suspended Billing Representative

Apria Healthcare Group Inc.
Overland Park, KS
11.2013 - 03.2015
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Protected medical office operations and integrity by keeping patient information confidential.
  • Took billing calls, questions and concerns from patients and third party carriers.
  • Attended provider meetings and workshops when appropriate.
  • Processed refund requests and reconciled deposit and patient collections.
  • Sent incomplete or incorrect claims to supervisors for proper adjudication.
  • Identified discrepancies and carrier issues regarding billing and reimbursements.
  • Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
  • Entered patient charges and payments into electronic health records.
  • Corrected, completed and processed claims for payer codes.
  • Answered phone calls, responding to basic questions regarding appointments and clinic operations and directing calls within clinic as appropriate.

Healthcare Application Analyst

UnitedHealth Group
Overland Park, KS
09.2010 - 08.2013
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Managed customer inquiries through telephone, email and social media interfaces.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.

Education

Associate of Science - Criminal Justice

Wichita State University
Wichita, KS
05.2005

Skills

  • Bill processing
  • Credit and collections
  • Payment management
  • General ledger
  • Billing dispute resolution
  • Investigative research
  • Statement issuing
  • Adjustment posting
  • Accounts receivable expertise
  • Contract reviewing
  • Claims processing
  • Interest calculations
  • Accounts payable and receivable
  • Multitasking and organization

Additional Skills

  • Experienced in Elite 3E Billing
  • Experienced with Electronic Billing Hub
  • Experienced in Microsoft Outlook, Word, and Excel

References

References available upon request.

Timeline

Electronic Billing Specialist

Shook Hardy & Bacon
01.2022 - Current

Billing Coordinator

Midwest Ear Nose and Throat
11.2020 - 01.2022

Accounts Receivable Specialist

Morgan Hunter Corporation
08.2020 - 09.2020

Technical Support Representative

MSTS
05.2019 - 07.2020

Referral Specialist

Centene Corp.
09.2016 - 04.2019

Veteran Services Program Support Specialist

Centrinex
05.2015 - 12.2015

Suspended Billing Representative

Apria Healthcare Group Inc.
11.2013 - 03.2015

Healthcare Application Analyst

UnitedHealth Group
09.2010 - 08.2013

Associate of Science - Criminal Justice

Wichita State University

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Yavette Wilkins