Yaw Amo
Frisco
Summary
Dynamic onboarding strategist with a proven track record in driving scalable processes and continuous improvement. Expertise in project management and cross-functional communication ensures effective onboarding of diverse workforces.
Overview
12
12
years of professional experience
Work History
National Market Launcher
Shiftsmart
New York
07.2022 - 05.2026
- Key member of the onboarding team that launched Shiftsmart's Circle K food program from 150 to 4k stores, personally launched 25 markets as of a team that onboarded over 150,000 gig workers and improved YOY sales by 12%+
- Ran high-level orientations to prepare workers for their shifts, executing against a structured playbook while adapting delivery in real time to close knowledge gaps and meet the needs of diverse a diverse regional workforce.
- Coordinated store preparation for the program and provided on-site support, ensuring clear communication of feedback to stakeholders.
- Drove continuous improvement of the onboarding process by surfacing field insight and building updated playbooks,jobs,aids, and partner support resources
Business Tech Lead
Shiftsmart
New York
03.2020 - 07.2022
- facilitated daily meetings with stakeholders and executives to review daily KPIs to ensure objectives are met
- Superintended projects from the planning to installation allowing for a seamless process improvement
- Worked with the UX/UI team to update applications and moderate all tech support initiatives
- Provided 30-40 customers each day with account issues (troubleshooting,and account access) via email support, phone support, and live chat
Intensive Care Coordinator
Sevenhills Foundation
Worcester
08.2014 - 12.2019
- Supported families in managing care for children with serious behavioral and mental health issues, enhancing their overall well-being
- Prepares all necessary reports and documentation of services, including authorizations, individual care plans, and evaluation data
- Developed a risk management/safety plan in collaboration with the families and collateral
- Facilitated access for youth and families to medical, educational, social, and therapeutic services, ensuring comprehensive support
- Coordinating services with state agencies, the school systems, and primary care
Case Manager
Justice Resource Institute
Needham
12.2013 - 09.2014
- Managed caseload of 40 students (ages 16-24), monitoring progress and adjusting plans to enhance outcomes
- Tracked clients' progress through HiSET completion, work readiness training, internships and career development
- Assisted families in accessing resources including counseling, housing assistance, healthcare providers, and special education services
- Produced clear, high-quality reports and documentation detailing each client's safety and treatment progress
Education
Bachelor of Science - Criminal Science
University of Massachusetts, Lowell
Lowell, MA05-2012
Associate of Science - Criminal Justice
Middlesex Community College
Lowell05-2008
Skills
- Project management
- Onboarding strategy
- Training & Curriculum Design
- Process improvement
- Customer relationship management
- Data analysis
- Performance Measurement
- Cross-functional communication
- Compliance documentation
- Travel-Heavy Execution
Affiliations
- Captian of a Frisco Soccer league Team
Timeline
National Market Launcher
Shiftsmart
07.2022 - 05.2026
Business Tech Lead
Shiftsmart
03.2020 - 07.2022
Intensive Care Coordinator
Sevenhills Foundation
08.2014 - 12.2019
Case Manager
Justice Resource Institute
12.2013 - 09.2014
Bachelor of Science - Criminal Science
University of Massachusetts, Lowell
Associate of Science - Criminal Justice
Middlesex Community College