Yaw Oyinka Ampomah
Alexandria,US
Summary
Attentive Main Bank Cashier with over 13 years of experience in customer service and cash handling and 6 years of experience as chief cashier. Experienced cashier bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Organized and dependable cashier successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cashier position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Universal Banker
Standard Chartered Bank
08.2022 - 08.2024
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Contributed to a high-performing team culture by actively participating in training sessions, staff meetings, and ongoing professional development opportunities.
- Demonstrated expertise in diverse banking platforms, consistently staying updated on industry trends and product offerings to better serve clients.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Handled various accounting transactions.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
Main Bank Cashier
Standard Chartered Bank
05.2016 - 08.2022
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Received and counted daily inventories of cash, drafts and checks.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Adhered to financial services security and audit procedures.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Trained employees on cash drawer operation.
- Streamlined daily operations for improved efficiency through thorough record-keeping and organization.
- Reduced processing time for transactions by optimizing workflow processes and leveraging technology solutions.
Main Bank Cashier
Stanbic Bank
12.2011 - 04.2016
- Maintained confidentiality of bank records and client information.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Entered customer transactions into computers to record transactions and issue computer-generated.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Received and counted daily inventories of cash, drafts and checks.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Reported daily averages and shortages to operations department.
- Provided support during internal audits, working closely with auditors to provide necessary documentation and answer inquiries as needed.
- Maintained a balanced cash drawer, ensuring accuracy in all transactions and minimizing discrepancies.
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
MBA - Finance
University of Ghana Business School
Legon, Ghana11.2019
Diploma - Business Management
Institute of Commercial Management
Bournemouth, England08.2012
BFA - Theater Management
University Of Ghana
Legon, Ghana 08.2010
Diploma - Human Resources Management
Institute of Commercial Management
Bournemouth, England06.2010
Certification - Interpersonal Communication
LinkedIn Learning
LinkedIn2023
Certification - Innovative Customer Service Techniques
LinkedIn Learning
LinkedIn2023
Skills
- Excellent communication skills
- Multi task
- MS Office proficient
- Exceptional customer service
- Strong sense of banking ethics
- Safe and vault operation
- Reliable and approachable
- Strong work ethic
Timeline
Universal Banker
Standard Chartered Bank
08.2022 - 08.2024
Main Bank Cashier
Standard Chartered Bank
05.2016 - 08.2022
Main Bank Cashier
Stanbic Bank
12.2011 - 04.2016
MBA - Finance
University of Ghana Business School
Diploma - Business Management
Institute of Commercial Management
BFA - Theater Management
University Of Ghana
Diploma - Human Resources Management
Institute of Commercial Management
Certification - Interpersonal Communication
LinkedIn Learning
Certification - Innovative Customer Service Techniques
LinkedIn Learning
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