Yaxeni Gonzalez
Alma Bakery & Cafe
Irving,TX
2
Languages
2
years of professional experience
Detail-oriented High School Graduate with customer service experience as Barista and Beauty Advisor. Managed multiple priorities while maintaining a positive attitude and readiness to assume additional responsibilities to achieve team objectives. Seeking full-time role that offers professional challenges and opportunities to utilize time management and problem-solving skills.
Work History
Barista/Cashier
4 Months- Engaged customers in a friendly manner, fostering positive relationships and enhancing customer experience.
- Prepared and served beverages according to standardized recipes and customer preferences.
- Operated point-of-sale system efficiently, processing transactions accurately and quickly.
- Maintained cleanliness and organization of work area, ensuring compliance with health and safety standards.
- Followed exact recipes for mixing and preparing beverage and food items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Managed cash register transactions accurately while providing exceptional customer service.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Handled customer inquiries and complaints professionally, fostering positive relationships.
- Adapted quickly to new menu items and promotional offerings, enhancing customer experience.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Barista
4 Months- Prepared and served high-quality beverages, ensuring customer satisfaction through attention to detail.
- Operated espresso machines and grinders, maintaining equipment cleanliness and functionality.
- Maintained cleanliness of workstations and dining areas, adhering to health standards.
- Assisted in inventory management, restocking supplies to enhance operational efficiency.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained regular and consistent attendance and punctuality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Provided exceptional customer service by addressing inquiries promptly and thoroughly.
Cashier Team Lead
6 Months- Maintained clean and organized checkout area to ensure operational efficiency.
- Managed cash register operations, including balancing cash drawers at shift end.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Collaborated with team members to ensure timely service during peak hours.
- Resolved customer inquiries and complaints promptly to enhance overall dining experience.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Processed orders on POS system and accepted cash and charge payments.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Made change and returned correct cash and coin to patrons.
Education
High School Diploma
Skills
Cosmetology
Customer service
Customer interaction
Communication skills
Problem-solving
Multitasking
Customer engagement
Customer support
Positive attitude
Time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista/Cashier
Starbucks
05.2026 - CurrentRead More
Barista
Alma Bakery & Cafe
05.2026 - CurrentRead More
Cashier Team Lead
Chick-fil-A
01.2025 - 07.2025Read More
MacArthur High School
High School Diploma
Read More