Yaxive Cortes
Petsmart
Los Angeles,CA
2
Languages
6
years of professional experience
Dedicated professional with a versatile background in dog grooming and retail. Known for exceptional problem-solving skills and adaptability, contributing to increased client retention and satisfaction through personalized service and effective communication.
Work History
Professional Dog Groomer
4 Years 6 Months- Educated pet owners on grooming techniques and proper care for their pets' hygiene needs.
- Assisted in managing scheduling for grooming appointments to optimize workflow efficiency.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Exemplified excellent time management skills by consistently completing grooming appointments within the allotted timeframe without compromising service quality.
- Increased client retention through excellent communication and rapport-building with pet owners.
- Elevated overall service quality by consistently soliciting feedback from clients to identify areas for improvement or enhancement.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Handled multi-line phone system, directing calls and addressing inquiries promptly.
Retail Sales Associate
1 Year- Resolved customer inquiries and complaints efficiently, improving satisfaction ratings.
- Maintained cleanliness and organization of merchandise areas, supporting a positive shopping atmosphere.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Managed efficient cash register operations.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Greeted customers and provided outstanding customer service.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Education
High School Diploma
Skills
Animal handling
Appointment scheduling
Customer empathy
Composed demeanor
Detail orientation
Issue resolution
Task prioritization
Adaptability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Professional Dog Groomer
Petsmart
02.2022 - CurrentRead More
Retail Sales Associate
Marshals
09.2020 - 09.2021Read More
Simon Technology High School
High School Diploma
Read More