Yaz Beganovic
Southampton,PA
Summary
Accomplished leader with expertise in operations management and strategic planning, formerly at Ciocca Automotive. Excelled in enhancing operational efficiency and customer satisfaction through innovative initiatives. Proven track record in relationship building and budget oversight, driving profitability and growth. Skilled in coaching and mentoring, fostering a high-performance culture and achieving increase customer loyalty.
Experienced with executive leadership and strategic planning. Utilizes innovative approaches to drive business growth and operational excellence. Track record of effective team collaboration and achieving results.
Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 19 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.
Overview
19
19
years of professional experience
Work History
Vice President of Fixed Operations
Ciocca Automotive
PA NJ CT
01.2018 - Current
- Led strategic initiatives to enhance operational efficiency across multiple departments.
- Developed and implemented training programs to elevate staff performance and customer satisfaction.
- Oversaw budget management, optimizing resource allocation for improved profitability.
- Fostered partnerships with manufacturers to drive business growth and market expansion in parts and service departments.
- Analyzed industry trends to inform decision-making and align company strategy with market demands.
- Developed Regions within company throughout Pennsylvania, New Jersey and Connecticut.
- Negotiated vendor contracts for service efficiency.
- Ensured consistent, high-quality customer service by implementing standard processes and performance expectations across the fixed operations team.
- Cultivated strong internal, customer and manufacture relationships.
- Developed a bench of internal promotions and career path growth.
- Managed parts inventories through manufacture and dealership guidelines.
Service Director
Ciocca Honda
Harrisburg, PA
01.2014 - 12.2017
- Led service department operations to enhance customer satisfaction and loyalty.
- Implemented training programs for technicians to improve service quality and efficiency.
- Oversaw budget management and resource allocation for service department projects.
- Developed strategic initiatives to optimize workflow and reduce service turnaround time.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
- Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
Service Manager
Ciocca Hyundai
Quakertown, PA
01.2011 - 12.2013
- Oversaw daily service operations, ensuring high levels of customer satisfaction and quality control.
- Developed and implemented training programs for staff to enhance service delivery and efficiency.
- Analyzed customer feedback to identify areas for improvement in service processes and offerings.
- Collaborated with sales teams to align service goals with overall dealership objectives and strategies.
- Led quarterly performance reviews, providing mentorship to team members for professional development.
- Established key performance indicators to measure service department success and drive continuous improvement initiatives.
- Streamlined workflow processes, reducing service turnaround times while maintaining quality standards.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Service Manager
Pep Boys Automotive
East Norriton, PA
07.2007 - 12.2010
- Managed inventory of service parts, optimizing stock levels to minimize downtime and costs.
- Met with customers to discuss service needs and offer available solutions.
- Trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
Education
BBA - Marketing
Temple University
Philadelphia, PASkills
- Team leadership
- Relationship building
- Decision-making
- Complex Problem-solving
- Coaching and mentoring
- Client relationship building
- Strategic planning
- Operations management
- Customer service
- Budget oversight
- Data analysis
Accomplishments
- Achieved top customer satisfaction levels through multiple manufactures.
- Set record net profits annually.
Helped grow an organization of 5 rooftops to 53 in the course of 15 years.
Languages
Croatian
Native or Bilingual
Timeline
Vice President of Fixed Operations
Ciocca Automotive
01.2018 - Current
Service Director
Ciocca Honda
01.2014 - 12.2017
Service Manager
Ciocca Hyundai
01.2011 - 12.2013
Service Manager
Pep Boys Automotive
07.2007 - 12.2010
BBA - Marketing
Temple University