Yaz Thomas
Cincinnati,OH
Summary
Highly-qualified Housekeeping Supervisor offering 10 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Highly-qualified Housekeeping Supervisor offering 10 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
- Hardworking forewoman bringing 10 years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment.
Overview
19
19
years of professional experience
Work History
Cleaner Supervisor
Jani-King Janitorial Services
Cincinnati, Ohio
04.2014 - Current
- Trained and mentored all new personnel to maximize the quality of service and performance.
- Evaluated employee performance and developed improvement plans.
- Kept building entryway glass clean and polished for professional presentation.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
Lead Steward
Hard Rock Casino
Cincinnnati, OH
08.2018 - 12.2021
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Mopped, swept and [Task] to reduce dirt, clean and sanitize dining area surfaces.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Stepped into additional roles during busy times to boost coverage of important stations.
Security Guard
BWH
Cincinnati, OH
06.2015 - 01.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Cashier/Customer Service Cashier
Meijers
Cincinnati, OH
06.2010 - 12.2015
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
Education
A Year of Basic Collage One On One.
Southwest Community Collage
Cincinnati, OHGED -
Queen City Vocational
Cincinnati, OH06.1999
Skills
- Corrective Action Implementation
- Clear Communication
- Equipment Purchasing
- Performance Assessment
- Stock Inventory Management
Timeline
Lead Steward
Hard Rock Casino
08.2018 - 12.2021
Security Guard
BWH
06.2015 - 01.2018
Cleaner Supervisor
Jani-King Janitorial Services
04.2014 - Current
Cashier/Customer Service Cashier
Meijers
06.2010 - 12.2015
A Year of Basic Collage One On One.
Southwest Community Collage
GED -
Queen City Vocational
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