Yazan Ghani
Palos Hills,IL
Summary
Dynamic Porter Manager with a proven track record at Mercedes-Benz of Westmont, excelling in staff training and development. Expert in performance evaluations and goal setting, fostering a motivated team environment. Recognized for resolving conflicts and enhancing customer service, driving operational excellence and employee retention.
Overview
7
7
years of professional experience
Work History
Porter Manager
Mercedes-Benz of Westmont
05.2013 - 09.2019
- Communicated with coworkers and managers about completed duties.
- Supervised supplies in inventory and submitted reorder requests.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Porter Manager
Hawk Ford
06.2012 - 05.2013
- Accomplished multiple tasks within established timeframes.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Information Technology
College of DuPage
Glen Ellyn, IL05-2018
Skills
- Staff training and development
- Safety procedures
- Performance evaluations
- Disciplinary techniques
- Expectation setting
- Goal setting
- Staff management
- Customer service
Timeline
Porter Manager
Mercedes-Benz of Westmont
05.2013 - 09.2019
Porter Manager
Hawk Ford
06.2012 - 05.2013
Information Technology
College of DuPage
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