Successfully lead and guide two geographically dispersed agile teams, helping them attain agile maturity and self-organization through effective implementation of SAFe framework and servant-leader approach
Coach developers and Product Owners (POs) by serving as agile SME to ensure adherence to SAFe principles and guide the team to create SMART PI objectives
Facilitate active collaboration between the development team, POs, and solution engineers to ensure alignment on priorities, goals, and timelines
Create interactive dashboards in Jira to identify delays, scope creeps, and bottlenecks, and facilitate collaboration to develop action plans to ensure seamless delivery
Reduced average story cycle time from 18 days to 12 days by introducing INVEST strategy for story writing
Continuously challenge team to reduce lead time and increase velocity through strategic coaching and effective collaboration
Teams were able to gradually increase their sprint velocity from 28 to 38 story points over a period of 2 years despite employee turn-over
Foster early collaboration by organizing pre-PI meetings for tech-leads, POs, UI/UX design team, and solution engineers to effectively address gaps and concerns before feature acceptance
Manage $50M portfolio by empirical planning of resources and roadmap tracking using velocity, and team capacity
Promote healthy collaboration through positive criticism and open dialogue to resolve conflicts; Organize periodical team-builder events to promote team cohesion and trust
Ask empowering and thought-provoking questions to coach and guide the team towards systems-thinking
Use tableau dashboards to periodically discuss Key Performance Indicators (KPIs) during retrospective and discuss opportunities for improvement; coach teams to attain agile maturity
Provide one-on-one coaching to discuss challenges, develop goals, and action plans catered for individual personalities and ensure that their goals and milestones are aligned with the PI objectives
Champion continuous improvement and innovation by encouraging the team to identify process variations to reduce technical debt and/or to modernize existing solutions
Proactively monitor risks and dependencies using interactive Jira dashboards and promote active communication and escalation, if necessary, for timely resolution
Support POs in managing a healthy product backlog; collaborate effectively with Release Train Engineer (RTE) product manager to ensure we have a healthy backlog worth of at least 120% of upcoming PI capacity
Proactively manage up-to-date product documentation with the support of team members
Ensure that release management practices align to EPMO and SDLC standards and leverage existing change management routines as needed
Utilize retrospectives as an opportunity to identify opportunities for process improvement and / or removal of wastes in existing processes
Embrace continuous learning by actively participating in SAFe Community of Practice and Scaled Agile DFW community events and workshops.
Business Analyst
USAA - HCL America Inc.
10.2019 - 07.2020
Perform periodical data validations using SQL in member database to ensure data stored in tables adhere to business rules and regulatory standards
Identify, gather observations and exceptions, and discuss resolution strategies in Data Issue Review and Acknowledgement Board (DIRAB) meetings and document action items
Meet with key subject matter experts to help identify potential improvements or evaluate alternate solutions, including recommending process changes, and system enhancements for member portal and core customer database
Develop and maintain strong relationships across the business units to implement and standardize processes
Support data migration from Netezza to snowflake and perform complex data validations using SQL to ensure the quality of data post-migration
Collaborate with cross-functional teams to identify and prioritize business requirements for system enhancements or process changes
Design, create, and manage dashboards to evaluate business performance and provide biweekly summary to executive leadership.
Business Intelligence Consultant
Vel Container Terminus Pvt. Ltd.
08.2016 - 01.2019
Develop and implement data visualization tools and techniques to effectively communicate insights and findings to stakeholders
Collaborate with cross-functional teams to understand business requirements and develop data-driven solutions for improving operational efficiency
Conduct training sessions and coach product owners on how to effectively use data visualization tools to compare and contrast metrics
Assist product owners in identifying relevant metrics and developing key performance indicators (KPIs) to track business performance and make data-driven decisions
Analyze data from various sources to identify trends and patterns that can help improve business decision-making and drive strategic initiatives.
Education
Executive Master of Science in Project Management -
University of the Cumberlands
Lewisville, KY
07.2022
Master's in Healthcare Administration -
Texas State University
San Marcos, TX
12.2018
Skills
SAFe
Agile Methodologies
Strategic Planning
Facilitation
Team coaching
Design Feasibility Assessments
Data analysis & reporting
Jira
Rally
Azure DevOps
ServiceNow
EPMO
Certification
SAFe 5.0 Scrum Master, Scaled Agile Inc.
Lean Six Sigma Green Belt, Six Sigma Global Institute
Timeline
Scrum Master
HCL America Inc.
07.2020 - Current
Business Analyst
USAA - HCL America Inc.
10.2019 - 07.2020
Business Intelligence Consultant
Vel Container Terminus Pvt. Ltd.
08.2016 - 01.2019
Executive Master of Science in Project Management -
University of the Cumberlands
Master's in Healthcare Administration -
Texas State University
Summary
SAFe® 5.0 certified Scrum Master and Lean Six Sigma practitioner with 7+ years of experience, specializing in data migration, information management, and application development. Proven track record in enhancing team dynamics and project outcomes through advanced use of Jira, Rally, and Tableau. Committed to leveraging agile framework and best practices to foster innovation and operational efficiency.