Yazmin Allen
Lewisburg,TN
Summary
Experienced Senior Administrative Assistant with a robust background in fast-paced office environments, dedicated to providing top-notch clerical and operational support to professionals. Known for my positive demeanor and keen judgment, I adeptly manage a wide range of daily tasks with minimal supervision. Proficient in overseeing office supplies, handling paperwork, and addressing project requirements with efficiency and precision.
Overview
8
8
years of professional experience
Work History
Senior Administrative Assistant
Tally
07.2022 - 04.2024
- Processed invoices and payments through an automated system.
- Maintained confidential information regarding employees, customers, and business operations.
- Scheduled appointments, meetings and events for management staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Coordinated travel arrangements for executive staff members.
Centurion Membership Manager
American Express
12.2021 - 07.2022
- Serviced members with travel, card-servicing, and concierge requests from beginning to end, while displaying strong ownership and accountability while ensuring seamless delivery.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Proposed or approved modifications to project plans.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provider Records Team Lead
NaviHealth
Brentwood, TN
11.2018 - 12.2021
- Reviewed and communicated member eligibility and other pertinent information with healthcare providers member eligibility in the NH Coordinate care management platform/Salesforce and Zendesk.
- Completed administrative documentation for member records including but not limited to transitioning, creating authorization shells, and attaching medical records.
- Resolved contract and billing system inconsistencies, identifying discrepancies and requesting corrections.
- Liaised effectively with patients, doctors, and staff members, assessing medical charts and promoting high level of communication and interaction.
- Calculated sliding fee or special program adjustments relating to patient visits.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
Account Manager
International Comfort Products
Lewisburg, TN
08.2016 - 01.2019
- Conferred with customers by telephone or in-person to provide information about products or services, receive and enter orders, cancel accounts, and obtain details of complaints
- Reviewed claim adjustments with dealers, examine parts order issues and approve or disapprove dealers’ claims
- Monitored and evaluate agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
- Prepared reports and analyzed data to assist management as they determine call center goals
- Negotiated contracts and closed agreements to maximize profits.
- Acted as main point of contact in matters relating to client concerns and needs.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Prepared budgets and approved budget expenditures.
Education
High School Diploma -
Marshall County High School
Skills
- Team Leader
- Self-motivated
- Google Suite (Sheets, Docs, etc)
- Zendesk
- Trello
- Outlook
- Reception Management
- Report Development
- Prior administrative and office support experience
- Proficient in Microsoft Office
- Travel Coordination
- Executive Support
- Process improvement initiatives
Timeline
Senior Administrative Assistant
Tally
07.2022 - 04.2024
Centurion Membership Manager
American Express
12.2021 - 07.2022
Provider Records Team Lead
NaviHealth
11.2018 - 12.2021
Account Manager
International Comfort Products
08.2016 - 01.2019
High School Diploma -
Marshall County High School
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