Yazmin Garcia

Assistant Store Manager

TJX Companies

McAllen

05.2021 - Current

Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Provided leadership support during peak business hours by motivating staff members to meet targets.
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Supervised cash handling processes to ensure accuracy of transactions.
Conducted regular performance reviews of staff members in order to identify areas for improvement.
Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
Identified areas of operational inefficiency and implemented solutions to streamline processes.
Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Ensured compliance with all safety regulations throughout the store premises.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
Organized weekly meetings with department heads to review progress on key objectives.
Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Maintained a safe working environment by enforcing safety regulations.
Trained new employees on store policies, procedures and customer service standards.
Managed day-to-day operations including scheduling shifts, assigning tasks.
Oversaw aspects of maintenance, inventory, and daily activity management.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.