Yazmin Medina - Morales
Wickes,AR
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every patient and employee a positive attitude. Fluent bilingual, with a strong focus on customer service, a positive attitude, and problem-solving. Demonstrated ability to coordinate appointments and provide exceptional support across healthcare settings. Capable of working with patients as a medical assistant, and able to help and care for them.
Overview
4
4
years of professional experience
Work History
Central Scheduler
Healthy Connections
Mena, Arkansas
09.2021 - Current
- Schedule patient appointments using electronic health record systems.
- Managed daily appointment calendars for multiple clinics efficiently.
- Coordinated appointment scheduling for patients across multiple healthcare providers.
- Followed up with patients and confirmed appointments.
- Handled incoming calls and responded to scheduling inquiries promptly.
- Greeted customers, answered general questions and directed to appropriate locations.
- Correctly canceling and rescheduling appointments as needed, and documenting in the patient chart.
- Take payments over the phone.
- Send messages to the nurses regarding patients' medications.
- Provided bilingual support to patients via phone and chat.
Waitress
La Condesa Restaurant
Wickes , AR
01.2022 - 01.2024
- Maintained cleanliness and organization of dining area throughout shifts.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Education
High School Diploma -
Cossatot River High School
Cove 05-2020
CNA Certificate -
University of Arkansas Rich Mountain
Mena, AR05-2020
Associate of General Studies Degree -
University of Arkansas Rich Mountain
Mena, AR05-2022
Clinical Medical Assistant Certificate -
South-West Medical Academy
Prescott, AR09-2024
Skills
- Fluent bilingualism
- Organized
- Positivity
- Multitasking
- Medical Terminology
- Customer service
- Active listening
- Problem solving
Languages
Spanish
Professional
English
Professional
Timeline
Waitress
La Condesa Restaurant
01.2022 - 01.2024
Central Scheduler
Healthy Connections
09.2021 - Current
High School Diploma -
Cossatot River High School
CNA Certificate -
University of Arkansas Rich Mountain
Associate of General Studies Degree -
University of Arkansas Rich Mountain
Clinical Medical Assistant Certificate -
South-West Medical Academy