Yazmin Y Navarro
Omaha,Ne.
Overview
15
15
years of professional experience
Work History
Personal banker
First National Bank Omaha
Omaha, NE
07.2017 - Current
- Processed standard teller transactions for customers including servicing client accounts, accepting payments, managing withdrawals and deposits, cashing checks, balancing cash drawers, handling night deposits, correcting account discrepancies.
- Processed 25+ customer transactions per hour with extreme mindfulness.
- Responded to customer account inquiries totaling 130+ weekly accounts.
- Promoted business products and met bank goals for credit card approvals.
- Assisted lead teller or assistant manager with compliance and cash audits.
First Data, Lead Bank Services
Omaha, NE
02.2016 - 04.2017
- Processed standard customer requests on inbound and outbound calls.
- Assigned to and assisted with training for new hires.
- Responded to help desk calls and customer de-escalations.
Merchandise Manager
Ulta Beauty
Council Bluff, IA
04.2015 - 02.2016
- Handled operation preparation such as opening and closing duties.
- Supervised Sales for cosmetics, perfume, and salon.
- Compiled data for sale history to report district manager.
Medical Receptionist/Interpreter
All Care Health Center
Council Bluff, IA
09.2013 - 03.2015
- Scheduled and confirmed patient appointments for various doctors in clinic.
- Answered telephones and directed calls to appropriate staff.
- Processed medical records request as needed for patients Gift Certificates.com.
Customer Service Associate
Omaha, NE
10.2010 - 08.2013
- Resolved customer concerns or billing complaints.
- Assisted with inbound calls about products or services and processed phone orders.
Skills
- Banking
- Loans
- Financial Product Knowledge
- Bilingual
Timeline
Personal banker
First National Bank Omaha
07.2017 - Current
First Data, Lead Bank Services
02.2016 - 04.2017
Merchandise Manager
Ulta Beauty
04.2015 - 02.2016
Medical Receptionist/Interpreter
All Care Health Center
09.2013 - 03.2015
Customer Service Associate
10.2010 - 08.2013