Yazmin Ortiz Herrera
North Wales,PA
Overview
4
4
years of professional experience
Work History
Airline Customer Service Agent
Worldwide Flight Services
10.2023 - Current
- Assisted 50+ passengers with check-in, ticketing, reservations, flight inquiries, and verifying travel documents to facilitate a smooth passenger flow
- Worked collaboratively with ground crew, flight attendants, and other airline personnel to enhance operational efficiency, servicing up to 10 flights per shift
- Provided frontline customer service to passengers, addressing queries and resolving issues efficiently to maintain high customer satisfaction.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Managed enforcement of border policies for unattended international bags.
- Evaluated passenger documentation for authenticity and alignment with international regulations.
- Ensured adherence to regulations by verifying absence of prohibited hazardous or flammable materials in checked bags.
Hair Salon Receptionist
Eli Dominican Beauty Salon
08.2022 - 02.2023
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Processed payments accurately, handling cash transactions and balancing daily sales reports.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Facilitated communication between clients and stylists ensuring clear understanding of desired outcomes leading to greater customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Translate Spanish to English
Assistant Teacher
Big Picture Alliance
06.2022 - 08.2022
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Provided feedback on student assignments and tests, aiding in assessment of understanding and progress.
Store Associate
Finish Line
01.2022 - 05.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
Education
High School Diploma -
Esperanza Academy
Philadelphia, PA05-2021
Skills
- Customer service
- Ticketing systems
- Check-in procedures
- Flight information
- Reservation management
- Conflict resolution
- Cash handling
- Bilingual support
- Microsoft office
- Documentation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Airline Customer Service Agent
Worldwide Flight Services
10.2023 - Current
Hair Salon Receptionist
Eli Dominican Beauty Salon
08.2022 - 02.2023
Assistant Teacher
Big Picture Alliance
06.2022 - 08.2022
Store Associate
Finish Line
01.2022 - 05.2022
High School Diploma -
Esperanza Academy