Yazmin Quinones
Anaheim,CA
Summary
Friendly gas station attendant with several years of experience in customer service. Successful at building relationships with customers, communicating in-depth knowledge, and committed to efficiency. Adept at giving fantastic service to individual customers and conscious of gas pump safety. Personable, friendly and solution-oriented professional. I am a customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
6
6
years of professional experience
Work History
Cashier
Mohsen Gas Station
Westminster, CA
11.2023 - Current
- Ensured the precision of daily balance sheets for transactions conducted through a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
- Followed all safety protocols for handling hazardous materials such as gasoline.
- Trained new employees on proper cash handling procedures.
- Complied with inventory control procedures to ensure accurate record keeping.
- Recorded sales transactions, accepted payments, and issued receipts.
- Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
Sealer
Collectors Universe
Santa Ana, CA
11.2021 - 05.2023
- Repaired or replaced collector cards as needed.
- Collaborated with supervisors and other personnel in order to meet production goals efficiently.
- Reviewed specifications, drawings and instructions to understand adhesive requirements, parts, and assemblies, and other information.
- Cleaned and maintained collector cards.
- Assisted customers in inputting cards into plastic seal to prevent damage to collectibles.
- Prioritized and organized tasks to efficiently accomplish service goals.
Fast Food Cashier
Jack in the Box
Huntington Beach, CA
10.2018 - 07.2020
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Operated cash registers, credit card machines and other related equipment accurately.
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Adhered to company policies regarding attendance and punctuality.
- Restocked supplies such as napkins, condiments for the convenience of customers.
Customer Service Representative
Ray's Credit
Orange, CA
03.2019 - 03.2020
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided customers status updates regularly via phone, email, and USPS mail.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted with data entry on monthly status updates for enrolled members and filing of their documents.
- Upsold personal lines of credit upon completion of credit repair program.
- Worked directly with Experian, Equifax, and TransUnion to dispute derogatory items on members' credit reports.
- Educated clients on best practices for maintaining a healthy credit score moving forward.
- Prepared customized action plans for clients based on their individual needs and goals.
- Followed up with creditors after disputes had been filed in order to ensure that corrections were made properly.
- Created dispute letters for customers to send to creditors in order to challenge incorrect information on their reports.
Education
High School Diploma -
Magnolia Lyseum
Garden Grove, CA06-2019
Skills
- Cash Register Operation
- Drawer balancing
- Payment Processing
- Payment Collection
- Product Recommendations
- Customer Service
- Customer Relationship Management
- Account updating
- Documentation And Reporting
- Communicating with clients
- Product Knowledge
- Inbound Phone Call Management
- FLUENT IN Spanish
- Call Center Customer Service
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Cashier
Mohsen Gas Station
11.2023 - Current
Sealer
Collectors Universe
11.2021 - 05.2023
Customer Service Representative
Ray's Credit
03.2019 - 03.2020
Fast Food Cashier
Jack in the Box
10.2018 - 07.2020
High School Diploma -
Magnolia Lyseum
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