Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Yazmin Quinones

Anaheim,CA

Summary

Friendly gas station attendant with several years of experience in customer service. Successful at building relationships with customers, communicating in-depth knowledge, and committed to efficiency. Adept at giving fantastic service to individual customers and conscious of gas pump safety. Personable, friendly and solution-oriented professional. I am a customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Overview

6
6
years of professional experience

Work History

Cashier

Mohsen Gas Station
Westminster, CA
11.2023 - Current
  • Ensured the precision of daily balance sheets for transactions conducted through a computerized point-of-sale system.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Resolved customer complaints professionally in accordance with company policy.
  • Followed all safety protocols for handling hazardous materials such as gasoline.
  • Trained new employees on proper cash handling procedures.
  • Complied with inventory control procedures to ensure accurate record keeping.
  • Recorded sales transactions, accepted payments, and issued receipts.
  • Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.

Sealer

Collectors Universe
Santa Ana, CA
11.2021 - 05.2023
  • Repaired or replaced collector cards as needed.
  • Collaborated with supervisors and other personnel in order to meet production goals efficiently.
  • Reviewed specifications, drawings and instructions to understand adhesive requirements, parts, and assemblies, and other information.
  • Cleaned and maintained collector cards.
  • Assisted customers in inputting cards into plastic seal to prevent damage to collectibles.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Fast Food Cashier

Jack in the Box
Huntington Beach, CA
10.2018 - 07.2020
  • Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
  • Operated cash registers, credit card machines and other related equipment accurately.
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
  • Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
  • Followed health department regulations regarding food storage temperatures and sanitation guidelines.
  • Adhered to company policies regarding attendance and punctuality.
  • Restocked supplies such as napkins, condiments for the convenience of customers.

Customer Service Representative

Ray's Credit
Orange, CA
03.2019 - 03.2020
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided customers status updates regularly via phone, email, and USPS mail.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted with data entry on monthly status updates for enrolled members and filing of their documents.
  • Upsold personal lines of credit upon completion of credit repair program.
  • Worked directly with Experian, Equifax, and TransUnion to dispute derogatory items on members' credit reports.
  • Educated clients on best practices for maintaining a healthy credit score moving forward.
  • Prepared customized action plans for clients based on their individual needs and goals.
  • Followed up with creditors after disputes had been filed in order to ensure that corrections were made properly.
  • Created dispute letters for customers to send to creditors in order to challenge incorrect information on their reports.

Education

High School Diploma -

Magnolia Lyseum
Garden Grove, CA
06-2019

Skills

  • Cash Register Operation
  • Drawer balancing
  • Payment Processing
  • Payment Collection
  • Product Recommendations
  • Customer Service
  • Customer Relationship Management
  • Account updating
  • Documentation And Reporting
  • Communicating with clients
  • Product Knowledge
  • Inbound Phone Call Management
  • FLUENT IN Spanish
  • Call Center Customer Service

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Cashier

Mohsen Gas Station
11.2023 - Current

Sealer

Collectors Universe
11.2021 - 05.2023

Customer Service Representative

Ray's Credit
03.2019 - 03.2020

Fast Food Cashier

Jack in the Box
10.2018 - 07.2020

High School Diploma -

Magnolia Lyseum
Yazmin Quinones