Yazmin Rodriguez
Hartford,CT
Summary
Experienced administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
20
20
years of professional experience
Work History
Office Coordinator- Physical Medicine and Rehabilitation
Hartford Health Care
01.2024 - Current
- Supervised administrative and clinical staff, ensuring efficient practice operations through effective scheduling, workflow management, service delivery, and performance oversight.
- Act as the primary resource for office staff on administrative matters such as patient flow, office operations, customer service, health insurance, billing/coding, and EMR functionality.
- Assist clinical staff in organizing and triaging care by accurately relaying patient information, adjusting schedules, coordinating urgent care, and ensuring compliance with HIPAA.
- Maintain and adjust staff schedules in coordination with practice provider schedules to ensure optimal coverage.
- Process new patients into the practice, serving as their primary contact and resource.
- Communicate new policies, procedures, and changes in billing or insurance to staff.
- Manage timekeeping and attendance through Kronos, coordinating vacation and personal time off to minimize disruption.
- Ensure adherence to organizational policies, procedures, and regulatory standards.
- Conduct interviews and make hiring decisions in collaboration with the Office and/or Practice Manager.
Lead Patient Administrative Associate – Emergency Dept.
Hartford Hospital
01.2006 - Current
- Resource leader to Patient Administrative Associates in all areas of the Department.
- Produced daily Physician/PA/APRN schedule using Microsoft Word and Shift Administrator programming for optimal resource allocation.
- Supported providers and clinicians with clerical tasks to enhance departmental efficiency.
- Acted as a liaison for the clinical nurse leader while adhering to guidelines.
- Admissions, discharges and hospital-to-hospital transports/transfers.
- Reviewed telemetry data to monitor and respond to patient status changes proactively.
Family Liaison
Hartford Hospital
01.2012 - 01.2015
- Recognized signs of stress or trauma in individuals and provided appropriate support.
- Ensured confidentiality of patient and family information during all interactions.
- Demonstrated a caring and courteous demeanor in all interactions with patients and visitors.
- Assisted in enhancing patient satisfaction by promptly informing staff of potential issues.
- Notify appropriate management: Patient Advocate /Manager/Director of any accidents, problems or unusual happenings.
- Offer to refer to Hospital Chaplain, Social Worker, or other hospital resources, if necessary.
- Note an important occurrence, visitor problems, facilities problems, etc. on the daily log with the time, date and initials.
- Provided clerical and administrative support for the E.R Director.
- Resource leader for Hartford Hospital volunteers in Emergency Department.
Education
Certificate - H3W Lean White Belt
Hartford Health Care
11.2025
Registered Medical Assistant -
American Allied Health
01-2023
Leadership Development Program -
Quinnipiac University
01-2023
BLS -
American Red Cross
01-2018
Arrhythmia Interpretation -
Hartford Hospital
01-2010
Medical Interpreter -
CT AHEC
01-2008
Medical Office Administrative/Medical Terminology -
Urban League of Greater of Hartford
01-2006
High School Diploma -
Hartford Public High School
01-1996
Skills
- Patient care coordination
- Appointment scheduling
- Staff scheduling and Kronos
- Training program design
- Training delivery
- Report generation skills
- Conflict resolution
- Employee relations
- Performance management
- Employee engagement
- Team leadership
- Accountability practices
Accomplishments
Received Caring Award, 01/01/14, Hartford Hospital
Timeline
Office Coordinator- Physical Medicine and Rehabilitation
Hartford Health Care
01.2024 - Current
Family Liaison
Hartford Hospital
01.2012 - 01.2015
Lead Patient Administrative Associate – Emergency Dept.
Hartford Hospital
01.2006 - Current
Certificate - H3W Lean White Belt
Hartford Health Care
Registered Medical Assistant -
American Allied Health
Leadership Development Program -
Quinnipiac University
BLS -
American Red Cross
Arrhythmia Interpretation -
Hartford Hospital
Medical Interpreter -
CT AHEC
Medical Office Administrative/Medical Terminology -
Urban League of Greater of Hartford
High School Diploma -
Hartford Public High School