Yazmine Mota
San Antonio,TX
Summary
Dedicated Customer Service Representative with proven ability to enhance customer satisfaction through effective issue resolution and relationship building. Committed to delivering quality service and adapting to evolving customer needs.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alorica
San Antonio, Texas
10.2023 - 10.2025
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated databases with new and modified customer data.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Customer Service Representative
Conduit Global
San Antonio, Texas
03.2020 - 09.2023
- Handled customer inquiries through multiple channels, providing accurate and helpful responses.
- Resolved customer complaints efficiently, enhancing overall service quality.
- Collected customer feedback to identify areas for service improvement.
- Utilized CRM systems to document customer interactions and track resolution progress.
- Provided personalized service to enhance customer satisfaction and loyalty.
- Adapted to changing customer needs and service challenges with a positive attitude.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Clay High School
South Bend, IN07-2016
Skills
- CRM software usage
- Database updating
- Issue resolution
- Service quality improvement
- Problem solving
- Effective communication
- Relationship building
- Script adherence
- Report transcription
- Critical thinking
- Active listening
- Technical support
- Quality assurance controls
- Data entry
- Microsoft Excel
- Microsoft Office Suite
- Quality control
- Inbound and outbound calling
- Multi-task management
- Empathy and patience
- Customer service
Languages
Spanish
Professional
Timeline
Customer Service Representative
Alorica
10.2023 - 10.2025
Customer Service Representative
Conduit Global
03.2020 - 09.2023
High School Diploma -
Clay High School