Yazmine Nelson
Altar’d State
Tampa,Fl
15
years of professional experience
Dedicated and customer focused with experience and sales, team leadership, customer service and daily store operations. I have a strong ability to build positive customer relationships. Organized, adaptable and highly motivated to learn and teach others. Always ready to help the team achieve company goals.
Work History
Part Time Guest Lead/Lead Brand Representative
3 Years 6 Months- Trained over associates on brand values, service expectations, and store presentation standards
- Passed 100% VOG on June 1, 2026
- Collaborated with Guest Engagement Manager to create a Shining Star contest
- Metrics I am proud of are our DPT sitting at $87.50
- Skilled in high volume SFS fulfillment with a strong focus on accuracy, efficiency, and timely order processing
- Managed a team of 125 Brand reps during peak season
- Evaluated customer preferences to provide tailored recommendations
- Adapted to changing priorities in fast-paced environment
- Managed multiple tasks simultaneously to meet customer needs
- Established and maintained positive work relationships
- Ensured customer satisfaction through attentive service
- Assisted clients in selecting outfits that suit their style
- Managed store opening and closing tasks to maintain security and order
Assistant Manger
9 Years 4 Months- Hosted high-profile charitable fashions shows in Tampa Bay area raising over 10.5 million over the 30 years
- Supervised sales floor operations, ensuring consistent customer service and team productivity
- Utilized point of sale system for transactions
- Trained new associates on boutique policies, product knowledge, and POS procedures
- Completed end-of-day summaries and closeouts to ensure accurate financial reporting
- Trained new associates on boutique policies, product knowledge, and POS procedures
- Handled cash transactions accurately/ counting the drawer at the end of the night
- Processing payment e.g., cash/card/checks
- Knowledge of POS system
- Sold high-end couture gowns, dresses, and casual wear to clients, enhancing customer satisfaction and driving sales.
- Entered new inventory into the database
- Tagged and displayed new merchandise attractively
- Ordering new inventory
- Supervised sales floor operations, ensuring consistent customer service and team productivity
Server
9 Months- Identified customer requirements to enhance satisfaction
- Responded to various demands to ensure operational efficiency
- Knowledge of POS system
- Correctly taking orders
- Handled all monetary transactions accurately during shifts
- Operated POS system to enhance customer service efficiency
- Maintained customer satisfaction through effective communication and service
- Lifted and transported items weighing over 50 pounds safely
- Accurately took customer orders to ensure satisfaction
- Performed opening and closing duties to maintain store operations
Key Holder/Server
1 Year 11 Months- Executed money transactions accurately and efficiently
- Utilized POS system for processing transactions efficiently
- Diffused complicated situations to maintain team harmony
- Maintaining a happy staff and happy customers
- Lifted over 50 pounds to assist with physical tasks
- Correctly taking orders
- Maintaining a positive attitude
- Ability to multitask
- Opening and closing duties
- Trained new employees on operational procedures and customer service standards
- Keeping guests happy
Server, Key Holder, Corporate Trainer
6 Years 3 Months- Corporate trainer, opened 3 brand new franchises
- Managed customer demands to ensure satisfaction and timely service
- Demonstrated leadership by training new employees on best practices and company policies
- Delivered attentive table service, ensuring accurate orders and positive guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma
High School Diploma
Skills
Customer Service Tools
Client Relationship Management
Sales Reporting
Event Planning
Microsoft Office proficiency
Bilingual: English and Spanish
Organization
Time management
Problem solving
Decision-making
Self-starter
Quick learner
Team collaboration
Leadership development
Interpersonal communication
Brand Promotion
Timeline
Part Time Guest Lead/Lead Brand Representative
Altar’d State
04.2023 - CurrentRead More
Server
First Watch
05.2021 - 02.2022Read More
Key Holder/Server
Another Broken Egg Café
06.2019 - 05.2021Read More
Assistant Manger
Georgettes Boutique
02.2013 - 06.2022Read More
Server, Key Holder, Corporate Trainer
Burger 21
08.2011 - 11.2017Read More
Braulio Alonso High
High School Diploma
Read More
St. Pete Community College
High School Diploma
Read More